Mayra Wease
Woodland,CA
Summary
Adaptable Business Manager successful at overseeing all aspects of business operation. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
12
12
years of professional experience
Work History
Business Manager
Western Dental & Orthodontics
Sacramento, CA
10.2020 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Maintained updated knowledge through continuing education and advanced training.
- Identified needs of customers promptly and efficiently.
- Recognized by management for providing exceptional customer service.
- Assessed employee performance evaluations and recommended changes or improvements as needed.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Managed a team of staff members, providing guidance and direction to ensure successful completion of projects.
- Created comprehensive onboarding processes and activities to acclimate new hires.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
- Delegated work to staff, setting priorities and goals.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Determined customer needs and calculated payment options based on consultative sales process.
- Formed and sustained strategic relationships with clients.
- Prepared staff work schedules and assigned team members to specific duties.
Patient Care Coordinator
Western Dental & Orthodontics
Sacramento, CA
07.2014 - 10.2020
- Established strong work network by building professional relationships with physicians and fellow employees.
- Identified areas of opportunity for improved patient outcomes.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Understood and followed oral and written directions.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Processed patient intake information and updated medical records prior to treatment.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Accessed programs and set up correct payment strategies based on patient means and needs.
- Scheduled evaluations and procedures for patients.
- Collaborated with clinical and administrative staff to meet patient needs.
Receptionist
Western Dental & Orthodontics
Sacramento, CA
12.2011 - 07.2014
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered and directed incoming calls using multi-line telephone system.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Processed payments and updated accounts to reflect balance changes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
Education
Medical Office Receptionist -
Cambridge Junior College
Woodland, CA06-2011
High School Diploma -
Woodland Senior High School
Woodland, CA06-1998
Skills
- Staff Training
- Client Relationship Management
- Customer Service
- Documentation and Reporting
- Staff Management
- Business Administration
- Customer Relations
- Performance Evaluations
- Employee Scheduling
- Data Entry
- Scheduling
- Office Administration
- Multi-Line Telephone Systems
- Positive and Professional
- Greeting and Seating Clients
- Time Management
- Schedule Management
Languages
Spanish
Native/ Bilingual
Timeline
Business Manager
Western Dental & Orthodontics
10.2020 - Current
Patient Care Coordinator
Western Dental & Orthodontics
07.2014 - 10.2020
Receptionist
Western Dental & Orthodontics
12.2011 - 07.2014
Medical Office Receptionist -
Cambridge Junior College
High School Diploma -
Woodland Senior High School
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