Mayra Zaragoza
Anaheim,Ca
Summary
I believe in first impressions and providing an amazing experience for clients. Provide knowledge and use critical thinking to have successful relationships with associates and clients as a TSS.
Overview
22
22
years of professional experience
Work History
Implementation Project Manager
ADP
La Palma , CA
08.2021 - Current
- Implement Major Accounts in Work Force Now.
- Monitor project to identify potential risks and implement actions to protect development process from unforeseen delays,
- Outline work plans, determine resources and write timelines as part of project scope.
- Resolved implementation and operation issues with client.
- Work with internal EZLM, GL, HCMC and external teams to make sure client stays on track with timeline or adjust accordingly.
Technical Support Specialist for Implementation
ADP
La Palma, California
10.2017 - 08.2021
- Reviewed technical documentation and procedures. Create "Tip of the week" to provide updates to associates
- Created documentation that empowered and enabled user community
- Enthusiastically participated in job related training
- Developed and tested new features and procedures "Tech Talk" and floor support schedules
- Provided on-call support for critical issues
- Demonstrated professionalism and courtesy with associates at all times
- Followed up with clients to ensure optimal customer satisfaction in response to surveys submitted
- Described solutions to associates accurately
- Trained new and tenure associates with updated procedures or procedures that are not used year round
Implementatin I & II
ADP
La Palma , Ca
04.2005 - 08.2017
- Educate and implement client on ADP online features in RUN. Training includes review of orders for accuracy, HR, medical benefits, etc
- Participate in mentor program and provide support as well as feedback to domestic New Hires and PHP when incorporated into ADP business model
- Transitioned CPA clients with up to 60 controls with timely set up so that CPA nor their clients are affected by change
- Set Up Complex accounts with multi-state, unions, households accounts. special taxation
- Reconcile balances for clients and verify taxes meet state regulations, ensuring we can file clients W2's along with quarterlies and annual filings
- Participate in various pilot rollouts to enhance day to day in areas such as HR, E&E and any upgrades
Customer Representative II
Bank of America
Brea, Ca
10.1998 - 10.2003
- Apply conflict management skills by addressing customer concerns, demonstrating empathy and resolving problems immediately
- Refer products and services to enhance banks relationship with customer
- Assist clients via telephone in ordering personal or business checks
- Reduce banks liability by placing stop payments on lost checks
Education
Certificate - Project Management
University of Phoenix
Online2019
Human Resource Management Certificate -
Cal State University of Long Beach
Long Beach2013
APA FPC -
ADP
CA2011
Associate of Arts - Business Administration
Fullerton College
Fullerton2007
Skills
- Analytical and Critical thinker
- Fast learner
- Skilled multi-tasker
- Innovative & Resourceful
- Fluent in Spanish
- Excellent Communication Skills
Timeline
Implementation Project Manager
ADP
08.2021 - Current
Technical Support Specialist for Implementation
ADP
10.2017 - 08.2021
Implementatin I & II
ADP
04.2005 - 08.2017
Customer Representative II
Bank of America
10.1998 - 10.2003
Certificate - Project Management
University of Phoenix
Human Resource Management Certificate -
Cal State University of Long Beach
APA FPC -
ADP
Associate of Arts - Business Administration
Fullerton College
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