MAYRA G. BURBANO
Flushing
Summary
Highly skilled interpreter with 5+ years of experience bridging language gaps and ensuring clear, accurate communication between clients in English-Spanish consecutive and simultaneous interpretation. Diligent and self-motivated individual with a wide experience of interpreting in the health care/emergency response system to insurance and financial industries.
Overview
21
21
years of professional experience
Work History
Interpreter
CYRACOM
08.2020 - Current
- Serve as an interpreter for a variety of clients and situations including, legal notices, 911 emergency calls, financial institutions, medical calls, social services, education, customer service, government inquiries, health insurance, and procedural information.
- Interpreted via different platforms OPI telephone and VRI video interpretation.
- Facilitate effective communication for diverse client’s needs, understanding cultural differences and eliminating language barriers.
- Maintain message content, tone, and emotion as closely as possible.
- Maintain strict confidentiality upholding HIPAA and impartiality in all interpretation tasks.
- Delivered accurate communication achieving client commendations and 4.0 in the monthly monitor performance review.
- Report any communication barriers or concerns to a supervisor through problem call reports.
- Assist clients with outbound calls
Receptionist
CAMPION PODIATRY
10.2008 - 07.2020
- Attend all administrative duties; answering phone lines, emails, register new and update patient demographics, data entry, filing system, coordinate and schedule house call and office appointments for two practices, accountable for patient concerns/inquiries on procedures and fees.
- Responsible for reconciliation of insurance claims, appeals submissions, podiatry billing, verification of eligibility and benefits, obtained pre-authorizations and referrals as needed, and generate letters of medical necessity.
- Maintain credentialing information with insurance companies.
- Responsible for Collection of copayments, deductibles, co – insurance, and placement onto collection agencies.
- Travel and assist provider on home visits, size and cast patients for Diabetic shoes and custom molded orthotics.
- Responsible for overall office hygiene and cleanliness (e.g., sterilization of instruments and room preparation); manage office inventory and anticipate need of supplies.
Office Manager / Dental Assistant
ORAL AND MAXILLOFACIAL SURGERY
09.2004 - 11.2010
- Oversaw and trained several staff members in three practices; attend to all administrative duties such phone lines, appointments, chart preparation, data entry, filing system; order and held record of supply inventory; provided patients with procedure, post – operative, and dental implant information.
- Verified insurance eligibility and benefits, obtained proper referrals and pre – authorization for oral surgery procedures, submitted dental billing, responsible for reconciliation of claims, accountable for collection of copayments, deductibles, and co-insurance.
- Directly assisted the doctor in surgical procedures, cared for patients in post - anesthesia care rooms, took dental x - rays, prepared surgical trays, sterilized dental instruments, maintained office cleanliness, and properly dispensed hazardous materials.
Education
High School Diploma -
Robert F. Wagner Jr. Secondary School For Arts & Technology
06.2005
Skills
- Bilingual, with full fluency in Spanish
- Cisco Jabber software proficient
- Terminology compilation
- Microsoft proficient
- Strong organizational and time management skills
- Proactive, quick learner, team player
Timeline
Interpreter
CYRACOM
08.2020 - Current
Receptionist
CAMPION PODIATRY
10.2008 - 07.2020
Office Manager / Dental Assistant
ORAL AND MAXILLOFACIAL SURGERY
09.2004 - 11.2010
High School Diploma -
Robert F. Wagner Jr. Secondary School For Arts & Technology
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