Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mayra G Suarez Ochoa

Jurupa Valley ,CA

Summary

High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Sales Agent

Adriana's Insurance Services
Riverside , CA
05.2019 - 06.2025
  • Assisted clients in selecting appropriate insurance policies based on individual needs.
  • Conducted thorough policy reviews to ensure compliance with company standards.
  • Educated customers on coverage options and benefits of various insurance plans.
  • Processed insurance applications and maintained accurate client records efficiently.
  • Collaborated with team members to enhance customer service experiences consistently.
  • Managed customer inquiries and resolved issues in a timely manner.
  • Developed and maintained strong relationships with clients through regular follow-ups.
  • Processed vehicle registrations and title transfers efficiently for customers.
  • Managed customer inquiries and resolved issues related to DMV services.
  • Maintained accurate records in the DMV database system for compliance.
  • Assisted customers in completing forms accurately and efficiently.
  • Followed up with customers via phone or email regarding status of their requests.
  • Collaborated with agents to clarify information and resolve application discrepancies.
  • Reviewed policy renewals for compliance with underwriting standards and regulations.
  • Evaluated insurance applications for risk assessment and coverage approval.
  • Communicated decisions to agents and clients, providing clear explanations as needed.
  • Resolved discrepancies between customer documentation and internal records.
  • Participated in regular training sessions regarding updates in relevant laws or regulations.
  • Followed underwriting guidelines in developing rates for new and renewal groups.
  • Resolved customer complaints efficiently to maintain satisfaction and loyalty.
  • Collaborated with team members to improve service delivery and operational workflows.
  • Documented customer interactions clearly in the database for future reference and follow-up.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Collected deposits or payments and arranged for billing.
  • Updated databases with new and modified customer data.
  • Assisted customers with inquiries regarding claim statuses and procedures.
  • Reviewed and interpreted policy coverage to ensure proper claims handling.
  • Answered inquiries from customers regarding their individual claims status.

Machine Operator/Assembler

Perricone Juices
Beaumont , CA
04.2017 - 05.2019
  • Pack and label products according to company specifications and quality standards.
  • Inspect incoming materials for quality before processing and packing.
  • Maintain cleanliness and organization of work area to ensure safety compliance.
  • Collaborate with team members to streamline workflow during busy periods.
  • Follow safety protocols consistently to minimize risks during packing operations.
  • Train new staff on proper packing techniques and safety measures effectively.
  • Report inventory levels regularly to ensure adequate supplies for packing needs.
  • Labeled boxes, containers, and pallets for shipment purposes.
  • Used pallet jacks to move items to and from warehouse locations.
  • Picked and packed orders using pick sheets and RF scan guns for accuracy.
  • Monitored machine performance and conducted routine maintenance checks.
  • Adjusted machine settings to meet specific production requirements.
  • Documented production data and reported issues to supervisors promptly.
  • Ensure that safety guidelines are followed at all times while operating machinery.
  • Observe machine operations to detect any problems or defects in the finished product.
  • Comply with company policies regarding quality control procedures.
  • Led quality assurance initiatives to ensure product compliance with standards.
  • Analyzed defect trends to identify areas for process improvement.
  • Developed and implemented test plans, strategies, and processes to ensure quality assurance of products.
  • Documented process flows for new features and functionalities introduced in the application.
  • Coordinated daily shipping operations to ensure timely delivery of products.
  • Oversaw inventory management and maintained accurate stock levels.
  • Collaborated with cross-functional teams to resolve shipping issues promptly.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Checked customer orders, labeling and documentation prior to shipment to avoid delays.
  • Operated machinery to produce high-quality components efficiently.

Fruit Packer

Citrus Plus
Riverside , Ca
02.2015 - 03.2017
  • Pack citrus fruits efficiently for shipment to ensure product quality.
  • Inspect fruit for ripeness and defects before packing.
  • Operate packing machinery to streamline packaging processes.
  • Label packages accurately for proper identification and tracking.
  • Maintain a clean and organized packing area during shifts.
  • Collaborate with team members to meet daily production goals.
  • Follow safety protocols to ensure a secure work environment.
  • Assist in training new employees on packing procedures and standards.
  • Sorted and graded fruit based on size, shape, color, and texture.
  • Prepared orders for customers by selecting specific types, sizes, and amounts of fruits requested.
  • Operated automated equipment such as conveyor belts or sorting machines during packing process.
  • Assisted in unloading shipments of fresh produce from vendor trucks or trailers into storage areas.
  • Utilized a forklift safely when necessary to move pallets or crates around the warehouse.
  • Used pallet jacks to move items to and from warehouse locations.
  • Reviewed packing slips and other documentation to properly box requested items for shipment.

Janitorial Assistant

Laura House Cleaning Services
Riverside , CA
07.2013 - 01.2015
  • Cleaned office spaces and restrooms efficiently
  • Restocked cleaning supplies in all designated areas
  • Trained new staff on cleaning procedures
  • Ensured compliance with health and safety standards
  • Cleaned and sanitized bathrooms, sinks, countertops, and mirrors.
  • Stocked restrooms with necessary supplies.
  • Vacuumed carpets and upholstered furniture.
  • Reported any damages or maintenance issues to supervisor immediately.
  • Provided custodial services for special events as needed.

Warehouse Lead

Corona College Heights Orange and Lemon
Riverside , Ca
03.2008 - 05.2013
  • Supervised daily warehouse operations and maintained workflow efficiency.
  • Implemented process improvements to streamline shipping and receiving tasks.
  • Managed day-to-day activities within the warehouse by assigning tasks among workers efficiently.
  • Used computer and company software to enter shipment and inventory records.
  • Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
  • Maintained compliance with OSHA regulations in regards to workplace safety standards.
  • Maintained inventory records with timely updates.
  • Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
  • Removed damaged products from outgoing shipments during final inspections.
  • Facilitated communication between managers and staff regarding operational procedures and policies.
  • Cooperated with other departments throughout organization when needed in order to achieve desired results.
  • Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.

Education

High School Diploma -

PreLicense Training/ Insurance Licenses
Riverside
05-2019

High School Diploma -

Cetis 121
Sahuayo Michoacan
06-2006

Skills

  • Policy compliance
  • Risk assessment
  • Customer education
  • Database management
  • Claims processing
  • Client relationship development
  • Paperwork processing
  • Sales presentations
  • Sales follow-up
  • Closing sales
  • Inventory management
  • Shipping coordination
  • Quality control
  • Team collaboration
  • Employee training
  • Workflow optimization
  • Materials management experience
  • Communication skills
  • Product packaging
  • Order picking
  • Warehouse operations
  • Labor scheduling
  • Order verification
  • Product restocking
  • Tag products
  • Prepare orders
  • Multitasking

RF scanning devices

Certification

Insurance Licenses

Personal Lines and Life

Languages

Spanish
Professional

Timeline

Sales Agent

Adriana's Insurance Services
05.2019 - 06.2025

Machine Operator/Assembler

Perricone Juices
04.2017 - 05.2019

Fruit Packer

Citrus Plus
02.2015 - 03.2017

Janitorial Assistant

Laura House Cleaning Services
07.2013 - 01.2015

Warehouse Lead

Corona College Heights Orange and Lemon
03.2008 - 05.2013

High School Diploma -

PreLicense Training/ Insurance Licenses

High School Diploma -

Cetis 121

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