Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayra Guadalupe Herrera Tamayo

Glendale,AZ

Summary

Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling. Fast learner and organized. Multitasker and perfectionist, great work ethics skills. Responsible and reliable and punctual. lastly passionate and self driven.

Overview

19
19
years of professional experience

Work History

Waitress

Johns Place
08.2017 - 11.2023
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Streamlined order processing for increased efficiency through clear communication with kitchen staff.
  • Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
  • Managed high volume of customers during peak hours, maintaining prompt and efficient service.
  • Demonstrated extensive menu knowledge, enabling personalized recommendations for guests based on preferences or dietary restrictions.
  • Assisted in training new waitstaff, sharing best practices and improving overall team performance.
  • Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
  • Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
  • Complied with all company policies regarding uniform standards, punctuality, and professionalism.
  • Coordinated with kitchen staff to ensure special requests or dietary restrictions were accurately communicated and accommodated for guests.

Cashier

Castanedas
10.2009 - 05.2016
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Built relationships with customers to encourage repeat business.
  • Worked flexible schedule and extra shifts to meet business needs.

Receptionist /Sales Rep

A&R Tile
02.2005 - 04.2009
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
  • Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
  • Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Resolved customer problems and complaints.

Education

High School Diploma -

Yucca Valley High School
Twentynine Palms, CA
07.2004

Skills

  • Customer Service
  • Dining Area Maintenance
  • Guest Relations Management
  • Menu Recommendations
  • Safe Food Handling
  • Bookkeeping
  • Office Management
  • Scheduling
  • File Management
  • Data Entry
  • Multi-Line Telephone Systems
  • Cash Handling
  • Payment Collection
  • Customer Assistance
  • Cash Register Operation
  • POS Systems
  • Drawer Balancing
  • Time Management Skills

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Waitress

Johns Place
08.2017 - 11.2023

Cashier

Castanedas
10.2009 - 05.2016

Receptionist /Sales Rep

A&R Tile
02.2005 - 04.2009

High School Diploma -

Yucca Valley High School

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Mayra Guadalupe Herrera Tamayo