Mayra Jannette Roca
Orlando
Summary
Utilized strong interpersonal skills to foster positive customer interactions and support team objectives in a retail environment.
Overview
2026
2026
years of professional experience
Work History
Mobile Expert
T-Mobile
04.2014 - Current
- Streamlined inventory management processes, improving efficiency in stock handling and replenishment.
- Analyzed customer feedback to identify trends, driving improvements in service delivery and product offerings.
- Enhanced customer experience by implementing tailored solutions based on individual needs and preferences.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Enhanced teamwork, collaborated with colleagues to share knowledge and improve overall store performance.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Increased customer satisfaction by providing expert advice on mobile devices and plans.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Maintained a comprehensive understanding of the latest industry trends, products, and technologies to stay ahead of competitors.
Assistant Manager
Advance Auto Parts
2010 - 2017
- Work with the management team to grow business and exceed sales, payroll and profit targets, consistently
- Monitor inventory levels; ensure maximum profitability and availability
- Maintain high standards customer service and housekeeping
- Register- cash out customers
- Plano grams- build visual displays
- Perform opening and closing store duties
Consultant
Best Buy, Geek Squad
2010 - 2013
- Meet sale goals by selling solutions
- Attends and participate in all required trainings and meetings
- Use all on-line resources, tools, and peer knowledge to self-train to be knowledgeable and able give the customer that ultimate customer experience and drive profitable growth.
Education
Computer Business Specialist Certificate -
Kaplan College
Hammond, IN01.2007
Skills
- Retail Store Operations / Sales
- Customer Service
- Warehouse stocking / receiving
- Merchandising
- Loss Prevention
- Cash Handling
- Inventory Control
- Supervisory Roles
- Bilingual: Fluent in spoken and written English and Spanish
- Thrives in busy, high-volume environments
- Fast Learner, Flexible, Versatile Skill Set
- Courses in Help Desk, Computer Concepts, and Troubleshooting
- Creative thinking
SALES ASSOCIATE
Focused, responsible, punctual, detail-oriented, well-spoken sales associate with over seven years of experience fulfilling multi-faceted roles such as cashiering, customer service desk, floor sales, and supervisory tasks. Highly motivated and offers a 'can-do' approach to all tasks. Proficient in MS Office and Windows platforms. Fluent in spoken and written English and Spanish. Exemplary interpersonal, communication, and leadership skills. Able to prepare and deliver oral presentations. Completed coursework in Help Desk, Computer Concepts, and Computer Troubleshooting.
Timeline
Mobile Expert
T-Mobile
04.2014 - Current
Assistant Manager
Advance Auto Parts
2010 - 2017
Consultant
Best Buy, Geek Squad
2010 - 2013
Computer Business Specialist Certificate -
Kaplan College