Summary
Overview
Work History
Education
Skills
References
Languages
Languages
Timeline
Generic

Mayra Roxana Garcia

Laredo,Texas

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Over 12+ years experience in NB distribution warehousing.

Overview

15
15
years of professional experience

Work History

Distribution Manager

Jamco International
Laredo, Texas
09.2021 - Current
  • Develope and implemented a comprehensive system for tracking inventory levels, orders and deliveries.
  • Analyze customer demand patterns to optimize stock levels and minimize costs.
  • Monitor warehouse operations, ensuring that all safety protocols were adhered to.
  • Manage the daily activities of distribution staff, providing guidance and support when needed.
  • Prepare shipping documents such as bill of lading, invoices and packing slips.
  • Maintain accurate records of shipments and inventories in accordance with company standards.
  • Collaborate with customers to resolve any disputes or complaints related to order fulfillment or returns processing.
  • Track performance on Forklift operators/CSR metrics. Identify areas for improvement where necessary.
  • Evaluate existing distribution processes and identified opportunities for streamlining operations.
  • Supervise the loading and unloading of trucks according to established safety guidelines.
  • Implement of quality control measures throughout the warehouse operation.
  • Supervise activities of workers engaged in receiving, storing, testing and shipping products to maintain operational efficiency.
  • Update and approve times cards on a weekly basis (Paycom website).

CSR-Logistics Agent

Yusen Logistics (Inc.)
Laredo, Texas
09.2010 - 09.2021
  • Provided customer service support to customers over the phone and by email.
  • Handled customer inquiries and complaints in a timely manner.
  • Identified customer needs and provided appropriate solutions.
  • Processed orders, forms, applications, and requests.
  • Gathered feedback from customers regarding products and services.
  • Analyzed call trends to identify areas of improvement for customer service processes.
  • Participated in team meetings or training sessions when necessary.
  • Managed multiple tasks simultaneously while providing excellent customer service experience.
  • Answering emails and phone calls is very important as well, as shipping everything correctly without any errors, and most importantly checking your inventory on a monthly basis

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Cashier/ Customer Service

Forever21
Laredo, Texas
05.2009 - 09.2010
  • My position in this job was dealing with Cash wrap and Customer Service every day
  • As a Cashier it's your responsibility for maintaining outstanding customer service as per Company standards, processing sales quickly, accurately and efficiently
  • As well as, answer customers' questions, and provide information on procedures or policies.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Answered customer inquiries regarding store policies and procedures.
  • Performed other duties as assigned by management.
  • Helped customers find specific products, answered questions and offered product advice.

Education

Diploma, English 1,2,3 And Technical Writing, Algebra 1&2, Geometry, Government, Reading, Science, Typing, Other Required Electives -

Gateway Academy
Laredo

Skills

  • Customer Service
  • Strategic Planning
  • Quality Management
  • Scheduling Appointments
  • Cross Training
  • Report Generation
  • Workload Measurement
  • Import/Export
  • Inventory Management
  • TMS (Transportation Management System)
  • AS400
  • Yunas
  • Provia
  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Warehousing Operations

References

  • Rick Gonzalez, JAMCO International (VP Operations) (956) 235-2264
  • Rodolfo Davila, Yusen Logistics (CSR) (956) 231-7194

Languages

Advanced, Advanced, Advanced, English, Spanish

Languages

English
Professional
Spanish
Professional

Timeline

Distribution Manager

Jamco International
09.2021 - Current

CSR-Logistics Agent

Yusen Logistics (Inc.)
09.2010 - 09.2021

Cashier/ Customer Service

Forever21
05.2009 - 09.2010

Diploma, English 1,2,3 And Technical Writing, Algebra 1&2, Geometry, Government, Reading, Science, Typing, Other Required Electives -

Gateway Academy

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Mayra Roxana Garcia