Mayrel de Guzman
Chicago,IL
Summary
Results-driven professional brings outstanding analytical, multitasking, and time management abilities. Offers background overseeing daily operations of business and SMERF segments. Skilled in developing effective sales strategies, fostering client relationships, and identifying new business opportunities. Driven and cost-conscious individual dedicated to capitalizing on new revenue potential.
Overview
10
10
years of professional experience
Work History
Area Sales Manager
Courtyard, Springhill Suites & Residence Inn
Schaumburg, IL
01.2023 - Current
- Securing SMERF group bookings for Courtyard (162 rooms), Springhill Suites (132 rooms), & Residence Inn (125 rooms)
- Responsible for marketing cluster of properties for event space: Courtyard with 4688 sq ft meeting space, Springhill Suites with 669 sq ft meeting space, & Residence Inn with 620 sq ft meeting space
- Takes part in daily sales collaborations and strategic discussions to ensure budgets are met for each property
- Generating $250,000++ by managing primary contact responsibilities for an extended-stay group at Residence Inn
- Achieving close to $100,000 in total revenue for cluster on sports tournament weekends
- Ensuring weekly data input completion for STR reports
- Planning and facilitating receptions for valued clients
- Team effort with exceeding budget for Residence Inn in Q3 and Q4
- Conduct weekly forecasts to identify and address budget gaps for properties
- Responding to RFPs via Marriott leads & Cvent with urgency
- Well verse in Fosse, Salesforce & Lighthouse
- Developing and maintaining strong client connections by doing quarterly check-ins and holiday gifts
- Creating overflow room blocks for Schaumburg Convention center and community engagement
- Emphasizing YOY rate increases for yearly negotiations
- Assist DOS in conducting a SWOT analysis report for comp sets
- Prepared hospitality packages tailored to client preferences
- Organized informational packets for site tours
Area Sales Coordinator
Courtyard, Springhill Suites & Residence Inn
Schaumburg, IL
02.2022 - 01.2023
- Verified guest information and payment options ensuring accuracy and completeness
- Coordinated with front desk staff to maintain maximum needs of groups & meetings
- Organized guest support services for guests to meet accommodation, transportation and service needs
- Created BEOs & group resumes for group reservations and meetings
- Organized event facility, food and beverage selections, audio-visual arrangements, and room set-up
- Posted meeting room related charges
- Sent invoices to clients
Dual Front Desk Associate
Residence Inn & Springhill Suites
Schaumburg, IL
03.2021 - 02.2022
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
- Worked with housekeeping and maintenance staff to address and resolve building and room issues
- Developed vast knowledge of local area to provide guests with information about dining options, arts, culture and other entertainment
- Received incoming calls and coordinated with staff to fulfill guests' requests
- Maintained smooth operations by correctly assigning rooms and coordinating guest check-ins and check-outs
- Answered phones to respond to guest inquiries and transferred calls to appropriate staff members
Front Desk Concierge
Chestnut Square at the Glen
Glenview, IL
07.2020 - 01.2021
- Ensured each guest received a friendly greeting
- Routed calls to correct departments promptly
- Processed and distributed mail, packages, and faxes
- Maintained consistent stock levels for all essential materials in office equipment
- Maintained security by following procedures; monitoring logbook and ensuring visitors sign in and out
Sales Associate (seasonal)
ZARA
Chicago, IL
06.2018 - 01.2020
- Adverted new collection of clothing, ensured customer satisfaction
- Consistently met daily sales goals with team, generating $30k-$40k in revenue.
- Recommended products based on customer needs
- Maintained accurate and attractive merchandise displays and replenished items
Stock Associate (seasonal)
ZARA
Chicago, IL
06.2017 - 01.2018
- Worked in a fast-pace and efficient manner to process shipment delivery
- Ensured all items are in good condition and ready for display on the shop floor
- Maintained structured and orderly storage for women's products
- Updated item prices regularly to reflect seasonal markdown reductions
Food Handler
Jimmy John’s
Chicago, IL
02.2015 - 01.2017
- Handled catering orders efficiently while ensuring high-quality freshly made subs
- Greeted all customers, preformed cashiering duties
- Handled incoming calls related to delivery inquiries
- Ensured cleanliness and sanitation of all store areas
Education
Bachelor of Science - Hospitality and Tourism Management
Northern Illinois University
12.2020
Skills
- Partnership Building Expertise
- Contract negotiations
- Pipeline management
- Client Engagement
- Data Management
- Effective Task Delegation
- Strong Interpersonal Skills
- Salesforce Software
Accomplishments
- Integrated new social media tactics to keep the public updated and interested to get to know more about organization.Former Public Relations chair of Kappa Phi Lambda Sorority, Inc
- And achieved Outstanding Public Relations in Golden Greek Awards for all Greek Councils in Spring 2017 semester.
Languages
English
Full Professional
Tagalog
Professional
Timeline
Area Sales Manager
Courtyard, Springhill Suites & Residence Inn
01.2023 - Current
Area Sales Coordinator
Courtyard, Springhill Suites & Residence Inn
02.2022 - 01.2023
Dual Front Desk Associate
Residence Inn & Springhill Suites
03.2021 - 02.2022
Front Desk Concierge
Chestnut Square at the Glen
07.2020 - 01.2021
Sales Associate (seasonal)
ZARA
06.2018 - 01.2020
Stock Associate (seasonal)
ZARA
06.2017 - 01.2018
Food Handler
Jimmy John’s
02.2015 - 01.2017
Bachelor of Science - Hospitality and Tourism Management
Northern Illinois University
Similar Profiles
Shahinez GuetalShahinez Guetal
Area Front Office Manager of Operations at Springhill Suites & Residence Inn by MarriottArea Front Office Manager of Operations at Springhill Suites & Residence Inn by Marriott
Brenda GomezBrenda Gomez
Dual Operations Supervisor at Residence Inn & Springhill Suites By MarriottDual Operations Supervisor at Residence Inn & Springhill Suites By Marriott
Shauna GioiaShauna Gioia
Area Director of Sales at Springhill Suites, Courtyard by MarriottArea Director of Sales at Springhill Suites, Courtyard by Marriott