Mayreli Arreola Quintero
Phoenix,AZ
Summary
Dynamic leader and communicator with proven expertise in customer service and team management, honed at Parlor Doughnuts. Skilled in cash handling, inventory management, and coffee preparation. Demonstrates a strong ability to multitask and maintain high standards of store cleanliness and organization, ensuring customer satisfaction and operational efficiency.
Overview
2
2
years of professional experience
Work History
Barista/Head Cashier
Parlor Doughnuts
Tempe, AZ
02.2024 - Current
- Provided exceptional customer service by greeting customers, taking orders, and preparing food and drinks, including specialty coffee beverages, smoothies, and other items.
- Operated the cash register, processed transactions, and balanced the till at the end of each shift.
- Assisted in maintaining a clean and welcoming environment by ensuring the counter, kitchen, and dining area were tidy.
- Followed all health and safety protocols, including handling food, beverages, and equipment in accordance with industry standards.
- Managed customer complaints and escalations, working to resolve issues and ensure customer satisfaction.
- Provided detailed menu information to customers, including product ingredients and recommendations based on preferences.
Key Holder
The Buffalo Spot
Tempe, AZ
04.2023 - 10.2023
- Managed cash registers, performed end-of-day cash reconciliation, and handled daily deposits.
- Supervised and trained new employees on company policies, customer service standards, and safety procedures.
- Ensured that store inventory was regularly stocked and accounted for, conducting regular inventory checks, and placing orders for needed products.
- Maintained store cleanliness and organization, including front-of-house and back-of-house areas, adhering to health and safety guidelines.
- Addressed customer concerns, provided solutions, and ensured an exceptional customer experience by maintaining a friendly, professional attitude.
- Managed the opening and closing of the store’s point-of-sale system, troubleshooting any technical issues during shifts.
- Coordinated with management to implement promotional materials, and assist with marketing campaigns to drive sales.
- Demonstrated leadership by supporting staff during peak hours, ensuring a smooth and efficient operation.
Education
High School Diploma -
Tempe High School
Tempe, AZ05-2023
Skills
- Strong leadership and supervisory skills with experience managing teams
- Excellent customer service and communication skills
- Cash handling experience, including register operation, end-of-day balancing, and deposits
- Knowledge of coffee preparation, barista skills, and drink customization
- Ability to multitask and work efficiently in a fast-paced environment
- Experience with store opening/closing procedures, inventory management, and store organization
- Familiarity with health and safety guidelines in a food-service setting
- High attention to detail, especially in maintaining store cleanliness and presentation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Barista/Head Cashier
Parlor Doughnuts
02.2024 - Current
Key Holder
The Buffalo Spot
04.2023 - 10.2023
High School Diploma -
Tempe High School
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