Mayren Vazquez
Riverside,CA
Summary
An experienced individual seeking to combine work experience and education earned to further the organization's goals. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
9
9
years of professional experience
Work History
Business Development Representative
Oppenheimer Group, Southwest Region
04.2022 - 04.2023
- Work in a highly collaborative fast paced team and building relationships assisting the development of stores
- Provide outstanding customer service to Southwest retail, wholesale, and food service accounts with an eye to increase company market share for products and brands
- Build and maintain effective working relationships at all levels, internally and externally to help increase sales and interaction related to assigned accounts
- Proactively identify customer needs and potential solutions to meet or exceed customer expectations, helping to develop stronger relationships with targeted accounts
- Arrange and attend sales meetings with accounts as needed to promote company products and services in accordance with established sales targets
- Provide business and analytical support to the sales and marketing department, including assisting in the preparation and delivery of customer business reviews and category presentations to help promote awareness of brands and products
- Coordinate the resolution of issues arising from meetings, liaising with all parties to find creative solutions
- Work with sales representatives and category directors to develop targeted and strategic sales and promotional programs and account plans
- Complete monthly retail/customer visits and communicate market intel to senior management, category directors
- Act as a brand ambassador, nurturing the positive reputation of the company and associated brands
- Plan, coordinate, and execute national brand programs and campaigns to drive sales.
Store Development - Accountant Analyst
Starbucks Coffee Company
06.2021 - 04.2022
- Work in a highly collaborative fast paced team and building relationships assisting the development of stores
- Daily communication with facilities reps and managers in the field
- Fulfilling POs for stores
- Supporting the inbox on all aspects such as AP and logistics inquires
- Assisting the team with additional support as needed
Account Manager
Corona College Heights Orange & Lemon Association
02.2014 - 06.2021
- Build relationships with retail accounts, conducting sales, marketing, supply chain management and accounting
- Daily communication with key account directors and buyers
- Identify business opportunities for program expansion
- Work with customers through EDI Retail Link, I
- Trade, and other vendor portals
- Retrieve, process, and route orders
- Negotiate prices and volume for seasonal contract programs and monthly AD Lids
- Supply chain management working to resolve root cause for in-stock issues and
- Collaborate with replenishment and sales demand planning team
- Build and maintain accurate sales, forecast, product flow, business planning, seasonality, and trending analysis reports
- Communicate company initiatives, sales plans, and promotions to customer
- Maintain competitive in the industry and identify any gaps and or opportunity buys
- Work with customers with any logistic issues, add-ons, and revisions
- Schedule and coordinate all inbound deliveries for Walmart GCC through Lineage Logistics
- Administration of all account documentation such as food safety compliance, general liability insurance certificates, contracts, and accounting functions
- GS1 software experience with UPC maintenance and PTI label compliance
International Account Representative
Allergan, Inc
11.2013 - 02.2014
- Manage financials for past due accounts, as well as service the customer with billing information and questions as needed
- Manage account financials for customers in Puerto Rico, Spain, Japan, Egypt, Brazil, Ecuador, France, Sweden, and the Caribbean
- Build relationships with customers to ensure timely payments and smooth transactions when payments are due
- Follow up on accounts as verbal promises are made
- Monitor accounts for orders, hold outgoing orders as customer account age
- Issue checks and credit memos where needed on account
- Answer the Client Support Services line for all incoming general account questions
- Incoming calls from all accounts including accounts not assigned
- Answer general questions about billing, returns, orders, and account set up
- Process payments from customers via Credit Card, E-Check, and wire transfers
- Research customer disputes on order arrival, pricing, and product quality
Education
Some College (No Degree) - Business Administration: Management
California Baptist University
Riverside, CABachelor of Arts - Business Administration: Sales & Marketing Management
Westwood College
Upland, CA06.2013
Skills
- Administration Professional with over 14 years of experience
- Excellent interpersonal communication and relationship-building skills
- Listen attentively, communicate persuasively, and follow through diligently
- Technically skilled with high proficiency in Word, Excel, PowerPoint, Outlook, Oracle, SAP, IBM AS/400 and EDI Software (retail link and iTrade)
- Easily adapt to in-house software suites
- Excellent time management skills and high level of organization
- Strength in sales, marketing, reporting, supply chain management and budgeting analysis
- Strategic Account Development
- New Business Identification
- Customer Consultations
- Lead Generation
- Business-to-Business Sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Business Development Representative
Oppenheimer Group, Southwest Region
04.2022 - 04.2023
Store Development - Accountant Analyst
Starbucks Coffee Company
06.2021 - 04.2022
Account Manager
Corona College Heights Orange & Lemon Association
02.2014 - 06.2021
International Account Representative
Allergan, Inc
11.2013 - 02.2014
Some College (No Degree) - Business Administration: Management
California Baptist University
Bachelor of Arts - Business Administration: Sales & Marketing Management
Westwood College
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