Mayrim Michelle Claudio Lozada
Fayetteville,NC
Overview
14
14
years of professional experience
Work History
Housekeeping Room Attendant
Econo Lodge Hotel
01.2022 - 02.2023
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Made recommendations for improvements in processes or procedures based on personal observations and feedback from guests.
- Changed bed linens and collected soiled linens for cleaning.
- Increased sustainability efforts by implementing water conservation techniques during routine cleaning tasks.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Handled requests for extra linens, toiletries and other supplies.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Social Media Marketing Intern
ItWorks Global
02.2019 - 02.2022
- Supported branding, digital marketing messaging, and advertising campaigns by engaging with followers on various social media platforms.
- Increased brand visibility by crafting and implementing creative social media campaigns.
- Enhanced audience engagement through regular posting of relevant content on multiple social media platforms.
- Designed and presented social media campaign ideas.
- Conducted daily updates to social media profiles to boost company online presence.
- Collaborated with the marketing team to develop targeted social media strategies for various demographics.
- Contributed to mock-ups, email campaigns, and social media content.
- Balanced promotional posts with informative, value-added content that resonated with followers and fostered communitybuilding.
- Managed customer inquiries and complaints via social media channels, providing prompt resolutions and excellent customer service.
- Coordinated cross-promotional efforts with partner organizations, expanding reach within key markets.
- Developed creative and unique campaign visuals, including videos, GIFs and images.
- Optimized social media content for maximum engagement and reach.
- Moderated social media accounts for constructive, brand-appropriate communications.
- Created engaging content to catch attention of potential customers.
- Created informative and entertaining posts for client's Twitter, Facebook, and Instagram pages.
- Responded to comments, posts, and questions from various channels.
- Drafted and distributed press releases, blog posts and related content to increase media coverage.
Retail Sales Associate
Boostmobile
03.2016 - 03.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Developed strong rapport with customers and created positive impression of business.
Retail Sales Associate
Diamonds & Gold Inc
01.2009 - 01.2016
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Trained and supervised new employees to use selling strategies and apply best practices.
Education
GED -
Fayetteville Technical Community College
Fayetteville, NC01.2020
Skills
- Cleaning bathrooms
- Guest Relations
- Vacuuming and sweeping
- Dusting furniture
- Mopping floors
- Waste disposal
- Bathroom maintenance
- Vacuuming carpets
- Window Cleaning
- Dusting surfaces
- Housekeeping
- Guest Service and Support
- Social Media Marketing
- Social Media Strategy
- Social Media Posting
- Written and verbal communication
- Video Editing
- Visual storytelling
- Content scheduling
- Audience Engagement
- Hashtag Research
- Platform Expertise
- Customer Service
- Teamwork
- Problem-Solving
- Teamwork and Collaboration
- Customer Assistance
- Cash Handling
- Retail Sales
- Money Handling
- Relationship Building
- Professional Appearance
- POS system operations
- Conflict Resolution
- Customer Needs Assessment
Languages
English
Full Professional
spanish
Full Professional
Timeline
Housekeeping Room Attendant
Econo Lodge Hotel
01.2022 - 02.2023
Social Media Marketing Intern
ItWorks Global
02.2019 - 02.2022
Retail Sales Associate
Boostmobile
03.2016 - 03.2019
Retail Sales Associate
Diamonds & Gold Inc
01.2009 - 01.2016
GED -
Fayetteville Technical Community College