Mayrose Coumarbatch
Gainesville,FL
Summary
Nursing Assistant with vast knowledge of medical terminology and infection control standards. Expertise in developmental factors specific to adult and geriatric care facility residents. Analytical and strategic with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Nursing Assistant
Malcolm Randall VA Medical Center
04.2003 - Current
- Assisted in the training of new Nursing Assistants, sharing knowledge of best practices to improve overall department performance.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
Medical Support Assistant
Malcolm Randall VAMC
2009 - Current
- Improved patient satisfaction by efficiently scheduling appointments and managing phone lines.
- Enhanced office workflow for medical staff by maintaining accurate records and timely data entry.
- Provided compassionate support, addressing patient concerns and inquiries in a professional manner.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
- Contributed to a positive work environment through proactive problem-solving and excellent teamwork abilities.
- Participated in ongoing professional development opportunities, staying current on industry best practices and regulatory guidelines.
- Provided exceptional customer service to patients from diverse backgrounds, fostering an inclusive environment that promoted trust and respect.
- Maintained a high degree of professionalism and composure in high-stress situations, ensuring the well-being of patients and staff alike.
- Organized patient records to research records, extract medical information and review records for completeness and accuracy.
- Performed medical records management, including filing, organizing and scanning documents.
- Obtained client medical history, medication information, symptoms, and allergies.
- Oriented and trained new staff on proper procedures and policies.
Education
NATIONAL CERTIFIED MEDICAL ASSISTANT - Nursing Assistance
CITY COLLEGE
Gainesville, FLSome College (No Degree) - Nursing
BARSTOW COLLEGE
Barstow, CANursing
University of The Virgin Islands
Charlotte Amalie, VISkills
- Vital Sign Monitoring
- Patient Relations
- Phlebotomy
- Perform electrocardiogram
- Admission, Discharge, Transfer of patients
- Electronic Charting
- Supply ordering, and stocking
- Specimen Collection
- Patient Feeding
- Medication Administration
- Patient Assessments
- Medical Terminology Knowledge
- Infection Control
- Requisition meals
- Maintain unit census
- Notify appropriate unit personnel of pending patients
- Maintain Unit Census Board
- Perform Catherization
Accomplishments
- Supervised team of [Number] staff members.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
Certification
- BLS - Basic Life Support
- NCMA -National Certified Medical Assistant
- Phlebotomy
I am proficient in several languages, Quilter, Gardener, Baker , church choir
I am fluent in reading,writing,and speaking in Spanish, English, German, and Caribbean Dialect (Twang). I love to sew, make quilts Baking of various cuisines from other cultures. A member of my church choir, The love of traveling ,and also gardening with my husband.
Languages
English
Full Professional
Timeline
Nursing Assistant
Malcolm Randall VA Medical Center
04.2003 - Current
Medical Support Assistant
Malcolm Randall VAMC
2009 - Current
NATIONAL CERTIFIED MEDICAL ASSISTANT - Nursing Assistance
CITY COLLEGE
Some College (No Degree) - Nursing
BARSTOW COLLEGE
Nursing
University of The Virgin Islands
- BLS - Basic Life Support
- NCMA -National Certified Medical Assistant
- Phlebotomy
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