Mayrose Ryan

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Established team priorities, maintained schedules and monitored performance.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employee performance and conveyed constructive feedback to improve skills.

• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
• Developed strong working relationships with staff, fostering a positive work environment.
• Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.

• Reviewed charts and flagged incomplete or inaccurate information.
• Quality Control to check for any errors on all medical charts before they are entered in the system.
• Validate all documents in the chart by codes and categories.
• Analyze every document to check for doctors signature, procedure dates, History and Physical reports, Discharge summaries and the proper paperwork to complete each chart.
• Identified new methods to optimize medical records management.
• Access to the Health Commerce System to create Birth Certificates for all births in the Hospital.
• Maintained excellent attendance record, consistently arriving to work on time.

Organizes and evaluates patients medical records

• Reviews medical records for accuracy and completeness
• Identified new methods to optimize medical records management.
• Kept accurate log of all requests for medical information and records.
• Communicated effectively with staff, patients and insurance companies by email and telephone.
• Accurately pulled patient records for upcoming appointments and procedures, typically within 5 minutes.
• Trained 3 new hires on department procedures and policies to maximize department effectiveness.
• Reviewed charts and flagged incomplete or inaccurate information.
• Handled 20-30 calls per day to address customer inquiries and concerns.
• Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
• Maintained excellent attendance record, consistently arriving to work on time.
• Interacted and communicated easily with department personnel and public.
• Researched and compiled statistical data to support cost control and care improvement initiatives.
• Processed, labeled and organized diagnostic images to match with patient records.
• Met my goal of 40 requests per day or 1500 pages.
• Trained in Athena and Centricity EMR.
• Ciox and Health Source copy services.
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• Interacts with customer to ensure 100% satisfaction
•  Assists with staff and business goals
• Contact applicants for phone interview 
• Process new hire paperwork 
• Prepare weekly staff schedules
• Ensure store is staffed for peak times
• Accurately keep salon within the goals required by franchisee and corporate 
• Lead salon meetings 
• Assist with recognition of staff awards
• Process cash and make sure closing paperwork is accurate 
• Document and measure staff and customer concerns using the policy manual

• Assisted Manager with daily business routines
• Called applicants and conducted phone interviews
• Trained new hires
• Handled all aspects of the POS and scheduler
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Organized and filed necessary paperwork
• Grew my clientele to 100% capacity and interacted with new clients
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.