Mays Alamaireh
Palm Harbor,USA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative, Member Retention
Idiq
10.2021 - 07.2023
- Boosted sales revenue with upselling techniques and comprehensive product knowledge.
- Successfully increased the savings account retention rate to 55% for six consecutive months through targeted retention efforts.
- Implemented targeted member retention strategies resulting in a significant increase in savings account retention rate.
Customer Care Representative
Bank Of Jordan
12.2018 - 07.2021
- Educating customers on how to conduct simple transactions through self-service technologies
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined banking processes for increased efficiency and improved client experience.
Membership Sales Representative, Team Lead
Zain Mobile
01.2017 - 11.2018
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Coached 12 team members in techniques necessary to complete the job tasks.
Education
Bachelor of Management Studies - Managements Information System
Hashemite University
07.2014
Skills
- Report preparation
- Self-motivated
- Passion for people and developing sales relationships
- Excellent time management and organization skills
- Ability to multi-task duties
- Goal-oriented, with a focus on achieving sales
- Patience and compose
- attention to detail's
- Microsoft Office Suite
- Adaptability
- Data analysis
- team collaboration
Certification
- certified Human recourses specialist
- GPMP -Google Project Management Professional
Languages
English
Arabic
Timeline
Customer Service Representative, Member Retention
Idiq
10.2021 - 07.2023
Customer Care Representative
Bank Of Jordan
12.2018 - 07.2021
Membership Sales Representative, Team Lead
Zain Mobile
01.2017 - 11.2018
Bachelor of Management Studies - Managements Information System
Hashemite University
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