Mays Malabeh
Anaheim,CA
Summary
Through continuous learning and innovative thinking, I aim to contribute to the enhancement of work support services and promote a culture of inclusivity and excellence within the work setting professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Banker Life
05.2024 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Sales manager
Car dealership
09.2023 - 05.2024
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
- Boosted sales revenue with upselling techniques and comprehensive product knowledge
- Helped customers navigate choices between services with support for questions such as terms, pricing, and availability.
UN Gender Monitoring Manger
UN Gender women equality and rights
09.2022 - 07.2023
- Follow-up the work of the United Nations to achieve the role of gender, activate it and apply it with all justice and integrity
- Enhancing the role of women in civil society and their entrepreneurship, social, societal, social, cultural and economic role in achieving sustainable development.
Student life coordinator
Al balqaa university
01.2022 - 09.2022
- Responsible for performing a wide range of confidential administrative and office management duties
- Understand, implement, and enforce student policies relevant to campus and residential life
- Coordinate office and committee meetings, including set-up, minutes, and communications
- Help all the students to understand their needs and know all relational needs to make a positive and healthy relationship.
Public relations section Manager
University of prince al Husain bin Abdullah the second for civil protection
10.2017 - 12.2021
- Establishing relations between the university and Jordanian universities and universities in the Arab world
- Translation of some certificates and some required official papers
- Coordination between students and teachers and opening people and materials to them
- Conducting internal and external student activities.
Embassies Department and refugeeʼs offices Manger
Ministry of the Interior Jordan
05.2012 - 10.2017
- Coordination of all the work of the Jordanian Ministry of Interior and between Jordanian embassies all over the world
- Follow up all refugees in Jordan from all over the worldʼs
- Coordination of the conversion of the Arab world in Jordan
- Follow up on Syrian refugees in Jordan
- Completing all internal transactions for all expatriates in the Arab world
- Follow up the treatment of children of Jordanian women married to non-Jordanians.
Education
Master of management business administration -
Mutah university
07.2021
Bachelor of management information systems -
Hashemite university
07.2011
Skills
- Self-motivated
- Ability to work independently
- Passion for people and developing sales relations
- Excellent time management and organization skills
- Ability to multi-task duties and ability to adhere
- Goal-oriented, with a focus on achieving sales
- Experience with Microsoft outlook(email), MS office
- Attention to detail's
- Strong computer experience
- Excellent oral and written communication skills
- Data analysis
- Excellent demonstrating of caring and compassion
Hobbies and Interests
Traveling
Languages
Arabic
Native or Bilingual
English
Full Professional
Chinese (Mandarin)
Limited Working
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
Banker Life
05.2024 - 07.2024
Sales manager
Car dealership
09.2023 - 05.2024
UN Gender Monitoring Manger
UN Gender women equality and rights
09.2022 - 07.2023
Student life coordinator
Al balqaa university
01.2022 - 09.2022
Public relations section Manager
University of prince al Husain bin Abdullah the second for civil protection
10.2017 - 12.2021
Embassies Department and refugeeʼs offices Manger
Ministry of the Interior Jordan
05.2012 - 10.2017
Master of management business administration -
Mutah university
Bachelor of management information systems -
Hashemite university
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