Maysam Sayfurahman
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Manager of Operations
Amans Auto
07.2022 - Current
- Streamlined operational processes by implementing efficient workflow management strategies.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Managed cross-functional teams for successful project completion and timely delivery.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
Registered Behavior Technician
Therapeutic Pathways
08.2019 - 08.2022
- Managed crisis situations with professionalism, ensuring the safety of all individuals involved while adhering to established protocols.
- Improved client behavior by implementing individualized ABA therapy plans and tracking progress.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
Customer Service Representative
Mercedes-Benz Of Pleasanton
03.2017 - 06.2019
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Bachelor of Science - Finance
San Jose State University
San Jose, CA12.2022
Associate of Science - Business Administration
Las Positas College
Livermore, CA05.2020
Skills
- Logistics Management
- Interpersonal Skills
- Organizational Skills
- Customer Relations
- Self Motivation
Languages
Farsi
Native or Bilingual
Timeline
Manager of Operations
Amans Auto
07.2022 - Current
Registered Behavior Technician
Therapeutic Pathways
08.2019 - 08.2022
Customer Service Representative
Mercedes-Benz Of Pleasanton
03.2017 - 06.2019
Bachelor of Science - Finance
San Jose State University
Associate of Science - Business Administration
Las Positas College