Maysha thomas
The Bronx
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Overview
15
15
years of professional experience
Work History
Assistant Manager
PJs Coffee Of New Orleans
04.2022 - 09.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
Phlebotomist
RK Medical Diagnostic Lab
08.2016 - 06.2022
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
Customer Support Representative
A.C.T
03.2010 - 08.2015
- Managed escalated calls with professionalism, ultimately resolving complex issues to the satisfaction of both the client and company.
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Balanced multiple priorities while maintaining a focus on excellent communication skills and attention to detail.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Provided empathetic support for customers experiencing difficulties or dissatisfaction, resulting in improved loyalty.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
No Degree - Phlebotomy
Hecion
04-2016
High School Diploma -
Westwood High School
Jamaica,ja 06-2008
Skills
- Customer service
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Staff training and development
Timeline
Assistant Manager
PJs Coffee Of New Orleans
04.2022 - 09.2024
Phlebotomist
RK Medical Diagnostic Lab
08.2016 - 06.2022
Customer Support Representative
A.C.T
03.2010 - 08.2015
No Degree - Phlebotomy
Hecion
High School Diploma -
Westwood High School
Similar Profiles
Cayci LipscombCayci Lipscomb
Barista at PJs Coffee Of New OrleansBarista at PJs Coffee Of New Orleans
Katherine GiffordKatherine Gifford
Coffee Barista at PJs Coffee Of New OrleansCoffee Barista at PJs Coffee Of New Orleans
Mallory GitzMallory Gitz
Barista at PJs Coffee Of New OrleansBarista at PJs Coffee Of New Orleans
Kamina TaylorKamina Taylor
Security Professional at Allied Universal Security ServicesSecurity Professional at Allied Universal Security Services
Antonion PichardoAntonion Pichardo
Lifeguard at Elite Fitness ManagementLifeguard at Elite Fitness Management