Mayson Metcalfe
Richmond,KY
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
Assistant Manager in Training
Bluegrass Ace Hardware
03.2023 - Current
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Addressed every customer with respect and doing the best to insure there satisfaction with the service being provided,
Sales Associate
Jcpennys
02.2021 - 10.2022
- Cashing out customers, while providing any detailed about sales or pushing customers to apply for in-store credit cards.
- Helped customers locate products and checked store system for merchandise at other sites.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Science - Pre-Physical Therapy
Eastern Kentucky University
Richmond, KY05.2026
High School Diploma -
Madison Central High School
Richmond, KY05.2022
Skills
- Training Software
- Software Languages
- Market Trend Analysis
- Cash Register Operations
- General Housekeeping
- Social Media Platforms
- Sales Growth
Timeline
Assistant Manager in Training
Bluegrass Ace Hardware
03.2023 - Current
Sales Associate
Jcpennys
02.2021 - 10.2022
Bachelor of Science - Pre-Physical Therapy
Eastern Kentucky University
High School Diploma -
Madison Central High School
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