MAYSOON HAMAD
Dearborn,MI
Summary
Dynamic healthcare leader with a proven track record at Detroit Medical Center, excelling in clinical operations and value-based care strategy. Expert in population health management and provider engagement, driving quality improvement initiatives that enhance patient outcomes. Adept at fostering collaboration and implementing effective healthcare policies to address health equity and operational excellence.
Overview
14
14
years of professional experience
Work History
Program Organizer & Public Health Partner
Community Health & Wellness Initiative – City of Dearborn
Dearborn
01.2025 - Current
- Led the planning and execution of a large-scale community wellness event in partnership with the City of Dearborn, bringing together 40+ healthcare providers and organizations to deliver free health services and education to the public.
- Organized citywide community wellness event, delivering free health resources, screenings, and education to residents, enhancing community health access.
- Established partnerships with over 40 healthcare providers and community organizations, expanding access to care and improving public health resources.
- Collaborated with City of Dearborn leadership and community organizations to promote preventive healthcare and public health awareness.
- Coordinated event logistics, provider participation, and community outreach to engage residents and increase attendance at health services.
- Supported initiatives addressing population health, preventive care, and health equity in the local community.
Volunteer – Global Health Initiatives
HEAL (Health, Education, Aid & Leadership)
01.2024 - Current
- Supported partnerships that advanced global health initiatives, strengthening collaboration among stakeholders.
- Supported nonprofit initiatives enhancing global health access, humanitarian healthcare programs, and community health education.
- Facilitated community outreach efforts, increasing awareness and participation in health access programs.
- Participate in health education and public health advocacy efforts.
Provider Engagement Coordinator – Clinical Program Leadership
UST Healthedge
01.2017 - Current
- Lead provider engagement and documentation improvement initiatives supporting Medicare Advantage and value-based care programs across multiple healthcare organizations and provider networks.
- Lead initiatives to close care gaps and improve HEDIS measures and Medicare Star Ratings performance across participating provider organizations.
- Serve as the primary clinical program liaison between healthcare providers and payer leadership, supporting performance management and provider education initiatives.
- Partner with physicians, nurses, and practice administrators across multiple provider practices to improve medical record documentation accuracy and coding compliance aligned with CMS and Medicare Advantage regulations.
- Trained physicians and clinical teams on CMS documentation guidelines, RAF risk adjustment strategies, and quality improvement programs to ensure compliance and enhance care quality.
- Supported population health initiatives for thousands of Medicare Advantage members, enhancing capture of chronic conditions and accuracy of risk adjustment.
- Conduct performance analysis and identify care coordination opportunities using clinical data and provider performance metrics.
- Support initiatives tied to the UAW Retiree Medical Benefits Trust (URMBT) program, addressing care gaps and improving outcomes for complex Medicare populations.
- Implemented tools and workflows that strengthened clinical documentation improvement programs across participating practices, facilitating better patient outcomes.
Executive Healthcare Administrator
Detroit Medical Center – Heart Hospital
01.2014 - 01.2017
- Directed operational strategy and clinical program initiatives within a major cardiovascular hospital.
- Partnered with executive leadership to enhance clinical performance metrics and patient outcomes, driving operational efficiency.
- Oversaw financial planning and capital budgeting while tracking performance metrics to support strategic initiatives with executive leadership and CFO.
- Implemented policies and procedures ensuring compliance with healthcare regulations, clinical quality standards, and patient safety initiatives.
- Developed physician performance scorecards and analytics dashboards to support evidence-based clinical operations improvements.
- Led cross-department initiatives to enhance patient experience and streamline care delivery processes, improving overall operational efficiency.
- Represented the hospital in community health programs addressing social determinants of health and health equity in Detroit.
Medical Practice Manager
Shiawassee County Medical Group
01.2012 - 01.2015
- Directed operations for multi-provider primary care medical group, enhancing service delivery and patient care.
- Managed daily operations for clinical and administrative staff, improving team coordination and workflow efficiency.
- Implemented operational improvements that increased practice efficiency, patient throughput, and care coordination effectiveness.
- Oversaw EHR documentation, ensuring compliance with coding regulations and healthcare quality requirements to maintain operational integrity.
- Led hiring, training, credentialing, and workforce development initiatives for clinical teams.
- Partnered with physicians to develop patient care strategies, workflow improvements, and population health initiatives.
Education
Doctor of Public Health (DrPH) - Public Health
Walden University
Minneota, MN03-2026
Master of Public Health (MPH) -
Walden University
12-2022
Bachelor of Health Services Administration - Continuous Quality Improvement
Baker College
Skills
- Clinical Operations Leadership
- Value-Based Care Strategy
- Accountable Care Organizations (ACO)
- Population Health Management
- Care Coordination Program Development
- Provider Engagement & Physician Collaboration
- Risk Adjustment & CMS Compliance
- Medical Record Documentation Improvement (CDI)
- HEDIS & Medicare Star Ratings Programs
- Healthcare Policy & Regulatory Compliance
- Clinical Team Leadership & Workforce Development
- Healthcare Analytics & Performance Metrics
- Healthcare Financial Management
- Health Equity & Social Determinants of Health
- Quality Improvement & Operational Excellence
Community Leadership And Global Health Impact
Over multiple roles, led and managed vibrant communities, including mission-driven and healthcare-focused groups, fostering engagement and driving impact., Managed online communities and engagement platforms (3+ years), leveraging tools such as Circle and other engagement technologies to facilitate meaningful participation., Designed and implemented community engagement initiatives, programming, and events that fostered strong member relationships and community success., Served as a liaison between community members, cross-functional teams (including product and development), and organizational leadership, ensuring alignment and responsiveness to member needs., Cultivated authentic relationships across highly engaged audiences, including mission-driven communities, and applied strong communication skills to foster engagement and retention., Collaborated across functions, working closely with technical teams to enhance community platforms and user experience., Demonstrated a passion for mission-driven initiatives, with a personal interest in fostering communities aligned with health, wellness, and social good.
Languages
- Arabic
- English, Native
- Arabic, Fluent
Public Health Research And Program Development
SAFE Community Mental Health & Substance Abuse Program, Research & Program Coordinator, Conduct needs assessments supporting development of community mental health and substance abuse programs., Collaborate with hospitals, public health agencies, and government partners on population health initiatives., Support public health program design, grant research, and policy development.
Core Leadership Competencies
- Clinical Operations Leadership
- Value-Based Care Strategy
- Accountable Care Organizations (ACO)
- Population Health Management
- Care Coordination Program Development
- Provider Engagement & Physician Collaboration
- Risk Adjustment & CMS Compliance
- Medical Record Documentation Improvement (CDI)
- HEDIS & Medicare Star Ratings Programs
- Healthcare Policy & Regulatory Compliance
- Clinical Team Leadership & Workforce Development
- Healthcare Analytics & Performance Metrics
- Healthcare Financial Management
- Health Equity & Social Determinants of Health
- Quality Improvement & Operational Excellence
Timeline
Program Organizer & Public Health Partner
Community Health & Wellness Initiative – City of Dearborn
01.2025 - Current
Volunteer – Global Health Initiatives
HEAL (Health, Education, Aid & Leadership)
01.2024 - Current
Provider Engagement Coordinator – Clinical Program Leadership
UST Healthedge
01.2017 - Current
Executive Healthcare Administrator
Detroit Medical Center – Heart Hospital
01.2014 - 01.2017
Medical Practice Manager
Shiawassee County Medical Group
01.2012 - 01.2015
Doctor of Public Health (DrPH) - Public Health
Walden University
Master of Public Health (MPH) -
Walden University
Bachelor of Health Services Administration - Continuous Quality Improvement
Baker College