Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Maysoon Hana

Warren

Summary

Professional with extensive office management and client relations experience. Proven track record in enhancing visitor experiences through exceptional service delivery. Skilled in appointment scheduling, package management, and mail routing, contributing to high client satisfaction. Strong work ethic and adaptability enable effective independent work and rapid skill acquisition.

Overview

28
28
years of professional experience

Work History

Receptionist / Customer Service Representative

Detroit Chemical & Paper Supply(BradyPlus)
Warren
04.2023 - 02.2025
  • Greeted customers and visitors with professionalism and courtesy.

  • Managed incoming calls and directed them to appropriate staff.
  • Processed customer orders using office management software effectively.
  • Assisted team members with administrative tasks as needed.

Customer Service Representative

Back Office Support Systems
Harper Woods
01.2006 - 02.2023
  • Efficiently managed phone inquiries related to customer service, billing, and rate plans.
  • Maintained professional relationships with clients by providing feedback, encouragement, motivation, and support.
  • Delivered administrative support to executive leadership within district office.
  • Performed general office tasks including photocopying, faxing, and filing documents.

Office Manager/ CSR Supervisor

LDMI Telecommunications/ Fontel
Southfield
01.1999 - 01.2005
  • Managed database and conducted research to support operational needs.
  • Trained new hires on computer systems and software applications.
  • Maintained office supplies inventory and ensured accurate record-keeping.
  • Communicated with sales, credit department, billing, and customer service for seamless operations.
  • Generated weekly sales reports for upper management review.

Customer Services Rep.

Fontel
01.1997 - 01.1999
  • Identified customer needs and aligned products to address those requirements.
  • Resolved billing inquiries and provided effective phone support to customers.
  • Addressed billing problems and coordinated solutions between customers and carriers.

Education

GED -

Clinton Adult & Community Education Center
Oak Park, MI
05-1996

Skills

  • Business correspondence creation
  • Problem-solving ability
  • Supervisory and teamwork skills
  • Communication and listening skills
  • Project management
  • Customer relationship development
  • Adaptability and dependability
  • Analytical and detail-oriented skills

References

Available upon request.

Languages

Arabic
Professional

Timeline

Receptionist / Customer Service Representative

Detroit Chemical & Paper Supply(BradyPlus)
04.2023 - 02.2025

Customer Service Representative

Back Office Support Systems
01.2006 - 02.2023

Office Manager/ CSR Supervisor

LDMI Telecommunications/ Fontel
01.1999 - 01.2005

Customer Services Rep.

Fontel
01.1997 - 01.1999

GED -

Clinton Adult & Community Education Center

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