MAYSOUN SHEHADA
Arcadia,CA
Summary
Accomplished, driven and enthusiastic personality with administrative and customer service experience. Seeking new opportunities to add skills comes a team player who possessive strong leadership skills to expand and radiate positive energy in a workplace.
Overview
3
3
years of professional experience
Work History
Client Service Professional
JPMorgan Chase
Irvine, CA
03.2023 - Current
- Being a day-to-day contact for clients in the Commercial Bank space. Supported start up banking clients mainly in the Intermountain region.
- Developed a long-term trusting relationship with clients and will work directly with deal team to deliver solutions.
- Promoted the use of digital tools that the firm offers for self-servicing. Proactively kept an eye on trends with relationship banking team to ensure that needs were met, while providing the highest caliber of customer service.
- Maintained detailed records of customer interactions, transactions, comments and complaints.
Dedicated Client Service Officer
Wells Fargo
El Monte, CA
03.2022 - 03.2023
- Maintaining a high-volume portfolio clientele/assisting sensitive clients who work with States, University’s, and Healthcare
- Managed client complaints with high level of professionalism and competence.
- Maintained client files, compiled reports and organized company resources.
- Attended to daily client service requests and provided support.
- Made frequent calls and visits to build and strengthen client relationships.
Customer Service Representative-Treasury Services
Wells Fargo & Company
El Monte, CA
12.2020 - 03.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
RIO HONDO COLLEGE
Skills
- Within years of working for various companies, I have managed skills to work best under pressure, multi-task, give excellent customer service skills while going above and beyond for clients, representing and portraying a good reputation of the company I work for I encourage team members to give positive attitude Knowledgeable with various programs; Microsoft word Outlook CCM CSA Hogan Service View Excel Payment Enterprise
- Client Relationships
- Administrative Tasks
- Financial Acumen
- Client Needs Assessment
Referrals
Available upon request
Timeline
Client Service Professional
JPMorgan Chase
03.2023 - Current
Dedicated Client Service Officer
Wells Fargo
03.2022 - 03.2023
Customer Service Representative-Treasury Services
Wells Fargo & Company
12.2020 - 03.2022
RIO HONDO COLLEGE