Summary
Overview
Work History
Education
Skills
Languages
Personal Information
Hobbies and Interests
Timeline
AccountManager
Sabrine Abbes

Sabrine Abbes

Doha,QATAR

Summary

Skilled multitasker with superior work ethic and good teamwork, problem-solving and organisational skills. Willing to take on any task to help team.

Driven to learn quickly, advance computer proficiency and training in industry operations. Solid background in field and office settings supporting team needs.

Flexible and hardworking team player focused on boosting productivity and performance with conscientious and detail-oriented approaches.

Overview

17
17
years of professional experience

Work History

EDUCATION AND TRAINING CENTRE HEAD

NIIT Computer Center
08.2023 - Current
  • Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Conducted research for various projects, leading to well-informed decisions and successful outcomes.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
  • Provided exceptional customer service by promptly addressing inquiries, ensuring a high level of satisfaction among clientele.
  • Managed social media accounts to boost company visibility, generating increased interest from prospective clients and customers.
  • Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
  • Participated in professional development opportunities to enhance skill set, contributing to overall intern growth and potential future employment prospects.
  • Assisted in the planning and execution of company events, resulting in increased employee engagement and satisfaction.
  • Actively participated in team meetings, offering insightful suggestions that led to innovative problem-solving strategies.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
  • Prepared written summaries of meeting discussions to ensure clear communication throughout team while promoting accountability for action items.
  • Analysed problems and worked with teams to develop solutions.
  • Sorted and organised files, spreadsheets, and reports.
  • Participated in workshops and presentations related to projects to gain knowledge.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed research, compiled data, updated spreadsheets, and produced timely reports.
  • Prepared project presentations and reports to assist senior staff.
  • Collaborated with senior management on new initiatives to build confidence.
  • Explored new technologies and approaches to streamline processes.
  • Provided project progress updates and proposed solutions to issues.
  • Maintained accurate records and documentation of projects to inform stakeholders of progress and updates.
  • Supported with creating project marketing materials to promote services.

HR Business Partner

RITS Qatar
01.2021 - 07.2023
  • Coordinated recruitment, interviewing and hiring of district staff.
  • Streamlined recruitment processes for increased efficiency in talent acquisition.
  • Collaborated with senior management to align HR initiatives with organizational goals.
  • Built relationships with recruiters and hiring managers to enhance success of recruitment process.
  • Improved employee performance through the implementation of tailored training and development programs.
  • Conducted thorough job analyses to develop accurate and detailed job descriptions for new hires.
  • Spearheaded diversity and inclusion initiatives, fostering a more inclusive workplace culture.
  • Managed conflict resolution processes to maintain a positive work environment and resolve employee disputes effectively.
  • Negotiated competitive compensation packages to attract top talent in the industry.
  • Implemented succession planning strategies, ensuring leadership continuity and employee growth opportunities within the organization.
  • Championed change management efforts during company restructures, minimizing disruption to employees and maintaining morale during transitions.
  • Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
  • Partnered with legal counsel to ensure compliance with employment regulations, reducing potential liability risks for the organization.
  • Administered benefits programs, optimizing cost-effectiveness while providing valuable offerings to employees.
  • Negotiated contracts with vendors and suppliers to secure favorable terms while maintaining budgetary constraints.
  • Identified new business opportunities through market research and analysis, contributing to company growth objectives..
  • Coordinated recruitment, interviewing and hiring of district staff.
  • Built relationships with recruiters and hiring managers to enhance success of recruitment process.
  • Oversaw recruitment, interviewing and onboarding of all new employees client projects

Assistant Sales & Marketing Manager

Azym Technologies Qatar
01.2019 - 01.2021
  • Call clients and explain how to provide Enterprise Cloud Web Hosting, Cloud Server, Private Cloud, Public Cloud, Application Hosting and SaaS Applications that enable companies to drive online success
  • Follow up with interested clients and schedule meetings
  • Follow up for payment
  • Preparing Company Profile
  • Follow up procedures under process.
  • Increased customer engagement through the creation of compelling social media content and strategies.
  • Boosted sales by designing and executing creative email marketing campaigns.
  • Improved website traffic with the implementation of SEO best practices and keyword research.
  • Streamlined internal communication processes, resulting in more efficient project management.
  • Developed visually engaging marketing materials to support product launches and promotions.
  • Collaborated with external agencies on advertising campaigns, ensuring alignment with overall marketing objectives.
  • Managed CRM database to maximize customer outreach efforts and strengthen client relationships.
  • Coordinated public relations activities, securing positive press coverage for company initiatives.
  • Supported sales team efforts by creating persuasive sales collateral that clearly communicated product benefits.
  • Managed relationships with external vendors and contractors to acquire mutually benefiting contracts and successful project delivery.
  • Researched, monitored and analyzed market trends, customer insights and competitors to avail of resources and exercise strategic decisions.
  • Managed workflow between staff, coordinating documents and creative material distribution.

Assistant HR Manager

Askar Group Qatar
01.2017 - 01.2018
  • Assist with all internal and external HR related inquiries or requests
  • Maintain both hard and digital copies of employees' records
  • Assist with the recruitment process by identifying candidates, performing reference checks and issuing employment contracts
  • Assist with performance management procedures
  • Schedule meetings, interviews, HR events and maintain agendas
  • Coordinate training sessions and seminars
  • Perform orientations and update records of new staff
  • Produce and submit reports on general HR activity
  • Assist with payroll and ad-hoc HR projects
  • Support other assigned functions
  • Keep up-to-date with the latest HR trends and best practices.
  • Spearheaded the transition to a paperless HR system, reducing administrative workload and enabling better tracking of key metrics.
  • Resolved employee disputes in a timely manner, fostering a positive workplace environment and minimizing disruptions.
  • Participated in talent acquisition initiatives, effectively filling open positions with qualified candidates in a timely manner.
  • Coordinated various team building events to promote collaboration, improve communication, and strengthen team dynamics among employees.
  • Assisted in compensation planning efforts by conducting industry research and developing competitive salary structures that attracted top talent.
  • Created employee satisfaction surveys to gather feedback on workplace policies, procedures, and culture for continual improvement purposes.
  • Collaborated with legal counsel to ensure compliance with labor laws, mitigating potential risks associated with employment practices or disputes.
  • Established strong relationships between management teams across departments through effective communication channels and routine meetings.
  • Oversaw the implementation of updated HR policies while ensuring consistency across organizational levels for more efficient enforcement of rules governing the workplace environment.
  • Facilitated annual performance appraisal cycles by preparing necessary documentation for managers'' review sessions with their respective direct reports.
  • Conducted exit interviews with departing employees to identify areas for improvement and obtain insights into overall employee experiences within the organization.
  • Assisted in diversity and inclusion initiatives, promoting an inclusive workplace culture that encouraged collaboration and innovation among all team members.
  • Maintained human resources regulatory compliance with local, state and federal laws.
  • Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
  • Implemented performance reviews and motivational strategies to elevate HR team results.
  • Recruited top talent to maximize profitability.
  • Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
  • Coordinated technical training and personal development classes for staff members.

COMPUTER Teacher

Chebbi Secondary School Tunisia
01.2013 - 01.2016
  • Teach how to write computer programs, algorithms, and programming languages
  • Manage relaxed and rigorous classroom environment
  • Lead classroom instruction in both computer theory and practical applications
  • Guide and supervise student computer laboratory work
  • Maintain and update student grade and attendance records on a regular basis
  • Attend various professional development workshops and activities.
  • Enhanced classroom management skills by implementing clear guidelines and consistent consequences for behavior issues.
  • Improved student comprehension of complex concepts through the use of visual aids, analogies, and real-world examples.
  • Evaluated student progress using formative and summative assessments, adapting instruction to meet individual needs.
  • Participated in professional development workshops to stay current on educational trends and best practices in computer education.
  • Assisted with the planning and execution of school-wide technology initiatives, supporting the integration of technology throughout all subject areas.
  • Mentored students in coding projects and assignments, resulting in increased confidence and skill development.
  • Developed customized lesson plans for diverse learning abilities, leading to improved understanding of complex concepts.

BD COORDINATOR

Sofitel Accor Hotel 5 * Tunisia
01.2009 - 01.2013
  • Assist customers with planning and booking reservations
  • Booking a hotel room, a car rental, airplane tickets, a cruise package, or tickets to a show
  • Help plan travel itineraries by suggesting local tourist attractions and places of interest
  • Process payments and send the details and confirmation to the guest.
  • Increased bid success rates by developing and implementing a streamlined bid management process.
  • Managed project timelines for successful completion,
  • Increased efficiency by streamlining coordination processes and implementing new organizational systems.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Streamlined appointment scheduling for increased efficiency and improved customer experience.
  • Boosted sales with proactive follow-up calls and consistent communication with potential clients.
  • Maintained detailed records of customer interactions, ensuring consistency in communication and tailored service experiences.
  • Developed strong rapport with clients, fostering long-term relationships and repeat business opportunities.

COMPUTER Teacher

Imitaz secondary School Tunisia
01.2007 - 01.2009
  • Teach IT and computing/ Microsoft Office
  • General introduction to Programming languages
  • Computer Software (PHP, C, C++, Pascal, Html...)
  • Communication and web design techniques
  • Computer and Internet Networks.

Education

Master degree - Project Management (PMP) -

High Institute of Business Administration of Sfax Tunisia
Sfax Tunisia
01.2017

Bachelor's degree - E-commerce & Computer sciences -

High Institute of Computer Sciences And Multimedia
Sfax Tunisia
01.2007

High School Degree - Management Economics -

Aly Bourguiba Secondary School Mahres
Sfax, Tunisia
01.2002

Skills

  • Scheduling
  • Meeting Coordination
  • Data Management
  • Quick Learner
  • Client Relationships
  • Administrative tasks
  • Creativity and Innovation
  • Multitasking and Organisation
  • Project Management
  • Business Development
  • Interpersonal Skills
  • Adaptability and Flexibility

Languages

Arabic, French
Native language
Arabic: Read, write and speak
Proficient
C2
English: Read, write and speak
Proficient
C2
French: Read, write and speak
Proficient
C2

Personal Information

Nationality: Tunisian

Hobbies and Interests

  • Traveling
  • Design
  • Social activities

Timeline

EDUCATION AND TRAINING CENTRE HEAD

NIIT Computer Center
08.2023 - Current

HR Business Partner

RITS Qatar
01.2021 - 07.2023

Assistant Sales & Marketing Manager

Azym Technologies Qatar
01.2019 - 01.2021

Assistant HR Manager

Askar Group Qatar
01.2017 - 01.2018

COMPUTER Teacher

Chebbi Secondary School Tunisia
01.2013 - 01.2016

BD COORDINATOR

Sofitel Accor Hotel 5 * Tunisia
01.2009 - 01.2013

COMPUTER Teacher

Imitaz secondary School Tunisia
01.2007 - 01.2009

Master degree - Project Management (PMP) -

High Institute of Business Administration of Sfax Tunisia

Bachelor's degree - E-commerce & Computer sciences -

High Institute of Computer Sciences And Multimedia

High School Degree - Management Economics -

Aly Bourguiba Secondary School Mahres

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Sabrine Abbes