Mayte Canepa
Placentia,CA
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Motivated profession, Adds value to any organization in need of great collaboration, interpersonal and multitasking abilities. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking and reliable, with strong ability in Supervising, leading. Offering my Skills. Highly organized, proactive and punctual with team-oriented mentality.
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking opportunities to expand skills while facilitating company growth. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Highly-motivated employee with desire to take on new challenges.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Herbalife Independent Distributor
Herbalife Nutrition Ltd.
Placentia, CA
04.2020 - Current
- Managed a team of independent distributors, providing guidance and support to ensure success.
- Created relationships with potential customers through cold-calling, networking events, and online outreach initiatives.
- Organized promotional activities including trade shows, conferences, and events.
- Conducted regular meetings with distributors to review progress on objectives and goals.
- Designed effective training programs for new independent distributors.
- Ensured compliance with applicable laws related to distribution operations.
- Increased repeat business using great customer service, problem-solving and conflict resolution skills.
- Maintained relationships with key customers in territory by facilitating ongoing product support, given them a great follow up.
- Participated in regular meetings and conference calls with all the team.
Assembly Supervisor
JG Plastics Group
Costa Mesa, CA
05.2009 - 06.2015
- Oversaw and coordinated the activities of assembly line workers.
- Monitored production output, quality control, and safety standards.
- Maintained accurate records of daily production reports.
- Developed strategies to increase productivity and reduce costs on the assembly line.
- Ensured all materials used in the assembly process were properly inspected for defects.
- Trained new employees on proper use of tools, machines, and equipment used in the assembly process.
- Provided feedback to team members regarding their performance and areas needing improvement.
- Communicated with other departments regarding any changes or updates needed in the assembly process.
- Created detailed reports outlining progress made towards meeting production goals.
- Conducted regular inspections of machinery to ensure it was functioning properly.
- Drafted schedules for personnel working on the assembly line and monitored adherence to them.
- Organized resources to ensure efficient completion of tasks within established timelines.
- Inspected finished products prior to shipment to guarantee they met quality specifications.
- Adjusted machine settings according to instructions provided by engineers or technicians.
- Developed methods for tracking inventory levels throughout the entire assembly process.
- Conducted visual inspections and checked for product defects.
- Coordinated work of 25 employees and delegated daily tasks.
- Maintained records and documents of daily production and dispatched goods.
- Motivated employees in achieving daily production goals and targets.
- Picked orders and prepared for shipping and receiving of incoming products.
- Delegated tasks to multiple employees while maintaining efficient workplace.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Observed and monitored utilization of equipment.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Manager
McDonald's
Laguna Hills, CA
08.2002 - 08.2008
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Established processes to ensure efficient workflow throughout the organization.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Provided leadership during times of organizational change or crisis situations.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and hired qualified candidates to fill open positions.
- Entered time and attendance logs in preparation for payroll.
- Conducted quality, timely performance feedback and performance appraisals.
- Minimized staff turnover through appropriate selection, orientation and training.
- Created training modules and documentation to train staff.
Medical Assistant Back Office Extern
UCI Family Health Center
Santa Ana, CA
11.2006 - 06.2007
- Performed patient intake duties, including taking vital signs and medical histories.
- Assisted physicians with examinations and procedures.
- Prepared examination rooms with necessary instruments and supplies.
- Ordered laboratory tests and scheduled appointments for patients.
- Ensured HIPAA compliance by maintaining confidentiality of patient information.
- Maintained accurate records of patient care services in accordance with established policies and procedures.
- Administered injections or medications as prescribed by a physician or nurse practitioner.
- Assisted in minor surgical procedures such as suturing wounds under direct supervision of a Nurse partitioner or a doctor.
- Escorted patients to examination rooms and prepared for physician exams.
- Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
Medical Assistant Front Office Extern
Bienestar Medical Center OB gyn
Santa Ana, CA
03.2006 - 06.2006
- Assisted physicians with patient care, including taking vital signs and medical histories.
- Performed administrative duties such as scheduling appointments, filing paperwork and answering phones.
- Prepared exam rooms for patient visits by stocking supplies, cleaning and organizing equipment.
- Collected specimens from patients for laboratory testing according to established protocols.
- Maintained accurate records of patient information, treatments, medications and test results in accordance with HIPAA regulations.
- Greeted patients upon arrival at office, checked them in and out of appointments.
- Answered questions regarding insurance coverage, billing inquiries.
- Communicated effectively between physicians and other healthcare providers.
- Ensured all documents were properly filled out prior to patient leaving office.
- Assisted with minor office tasks such as photocopying documents or restocking supplies.
- Monitored patient stability by checking vital signs and weight.
- Charted all patient services in records with high accuracy.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered phones, scheduled appointments and greeted patients.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
Education
Medical Assistant Back Office Certificate - Medical Assisting
Central County ROP
Santa Ana, CA01.2007
gynMedical Assistant Front Office Certificate - Medical Assisting
Central County Occupational Center/Program
Santa Ana, CA06.2006
Health Careers Certificate - Health Administration
Central County Health Careers Certificate
Santa Ana, CA01.2006
Office Occupations Certificate - Office Occupations
Santa Ana High School
Santa Ana, CA06.2003
High School Diploma -
Santa Ana High School
Santa Ana, CA06.2003
Some College (No Degree) - Medical Billing And Coding
Santiago Canyon College
Orange, CASkills
- Customer Service
- Assembly Lead/Supervising
- Data Entry
- Keyboarding
- Multitasking
- Billing
- Medical Charting
- Account Development
- Sales Forecasting
- Documentation
- Staff Development
- Contract Negotiation
- Merchandise Sales
- Safe Vehicle Operation
- Sales Development
- Payment Collection
- Product Distribution
- Product Promotions
- Client Relations
- Safe Driving
- Business Management
- Sales Goals
- CA Driver's License
Languages
Spanish
Professional
Certification
- Health Careers Certificate
- Medical Assistant Certificate
- Office Occupation Certificate
Accomplishments
- Costumer service award
- Supervisor leadership recognition
References
References available upon request.
Timeline
Herbalife Independent Distributor
Herbalife Nutrition Ltd.
04.2020 - Current
Assembly Supervisor
JG Plastics Group
05.2009 - 06.2015
Medical Assistant Back Office Extern
UCI Family Health Center
11.2006 - 06.2007
Medical Assistant Front Office Extern
Bienestar Medical Center OB gyn
03.2006 - 06.2006
Manager
McDonald's
08.2002 - 08.2008
Medical Assistant Back Office Certificate - Medical Assisting
Central County ROP
gynMedical Assistant Front Office Certificate - Medical Assisting
Central County Occupational Center/Program
Health Careers Certificate - Health Administration
Central County Health Careers Certificate
Office Occupations Certificate - Office Occupations
Santa Ana High School
High School Diploma -
Santa Ana High School
Some College (No Degree) - Medical Billing And Coding
Santiago Canyon College
- Health Careers Certificate
- Medical Assistant Certificate
- Office Occupation Certificate
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