Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Mayte Sierra-Zamorano

Brownsville,Texas

Summary

To obtain a challenging position to further develop my skills as a good team player, that will give me an opportunity to acquire the necessary abilities and experience for personal and professional growth. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Student Technical Assistant

IT Desktop Support UTRGV
- Current
  • Worked with Staff/Professors/Students to fix computer issues
  • Delivered and set up computers/printers to workstations
  • Organized and scanned paperwork
  • Set up new computers and encrypted to UTRGV system

Case Manager

Southwest Key Programs
09.2021 - Current
  • Provided leadership, guidance and support to staff members.
  • Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
  • Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
  • Participated in regular professional development opportunities to stay current on best practices within the field of case management.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
  • Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Passionate about learning and committed to continual improvement.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Learned and adapted quickly to new technology and software applications.
  • Organized and detail-oriented with a strong work ethic.

Education

Bachelor of Liberal Arts - Psychology -

University of Texas Rio Grande Valley
06.2021

Master of Education - Clinical Mental Health Counseling

The University of Texas Rio Grande Valley
Brownsville, TX
12.2024

High School Diploma -

Veterans Memorial Early College High School
06.2018

Skills

  • Bilingual - English and Spanish (Fluent in both - read, write, speak)
  • Microsoft Office - Word, Excel, PowerPoint, Access
  • Collaborative Team Player
  • Highly Professional
  • Active Listening
  • Problem-Solving
  • Certified in CPR/AED
  • Email and Telephone Etiquette
  • Organization and Multitasking
  • Documentation And Reporting

Volunteer Experience

  • Sea Turtle Inc., South Padre Island, TX, 03/2019, 04/2019
  • Beach Clean Up, Boca Chica, TX, 12/2018
  • Isabel Y. Garcia Animal Shelter, Port Isabel, TX, 10/2018, 11/2018
  • Christmas Nights & Lights, Brownsville, TX, 12/2017
  • Boo at the Zoo, Brownsville, TX, 10/2017
  • Christmas Caroling at Spanish Meadows Nursing Home, Brownsville, TX, 12/2014
  • Resaca de la Palma Battlefield Memorial Ceremony, Brownsville, TX, 11/2014
  • Monica & Maggie's Houses, Brownsville, TX, 11/2014
  • Adopt-A-Beach Clean Up, Boca Chica, TX, 09/2014

Timeline

Case Manager

Southwest Key Programs
09.2021 - Current

Student Technical Assistant

IT Desktop Support UTRGV
- Current

Bachelor of Liberal Arts - Psychology -

University of Texas Rio Grande Valley

Master of Education - Clinical Mental Health Counseling

The University of Texas Rio Grande Valley

High School Diploma -

Veterans Memorial Early College High School

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Mayte Sierra-Zamorano