Mayte Gutierrez Veloso
Miami,FL
Summary
Compassionate and bilingual Case Manager with experience in behavioral health, social work, and community resource coordination. Proven ability to support clients through assessment, planning, and referral services.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager
Social Advance Corp.
12.2024 - Current
- -Conduct client assessments to determine psychosocial needs.
- -Develop individualized care plans and coordinate supportive services.
- -Collaborate with healthcare providers, social workers, and community agencies.
- -Provide crisis intervention, advocacy, and follow-up to ensure continuity of care.
- -Maintain detailed care notes and documentation in compliance with agency standards.
Lead Patient Representative Coordinator
Sanitas
12.2019 - 01.2024
- -Delivered administrative support and patient service in a clinical setting.
- -Maintained communication with vendors, clients, and internal departments.
- -Managed high-pressure situations with calm professionalism.
Referral Coordinator
Cano Health
05.2017 - 05.2019
- -Handled high-volume referral requests and ensured follow-up compliance.
- -Produced special reports and managed patient scheduling.
Customer Service Rep. Lead
Ultra Aviation Services
01.2015 - 09.2017
- -Assisted passengers with travel documentation, baggage, and final reporting.
- -Delivered exceptional customer service to international travelers.
- -Managed payment transactions and maintained accurate records.
Miami International Airport
Britto Newslink
01.2013 - 01.2015
- -Performed sales, restocked merchandise, cashier.
Education
Associate Degree In Nursing - Nursing
EDP University of Puerto Rico
San Juan, Puerto Rico08.2024
CBHCM - undefined
Amalia’s Community Behavioral Management
01.2024
B.S Health Service Administration - undefined
Florida National University
01.2020
High School - undefined
06.1988
Skills
- Bilingual (English, Spanish)
- Empathy & Active Listening
- Crisis Intervention
- Case Management
- Project Coordination
- Communication & Decision-Making
- Conflict Resolution
- Microsoft Office, Outlook, Excel
- Problem-solving
- Case documentation
- Organization and multitasking
- Documentation and reporting
- Client advocacy
- Community resources
- Case planning
- Critical thinking
- Care coordination
Certification
BLS, ADN, CBHCM
Timeline
Case Manager
Social Advance Corp.
12.2024 - Current
Lead Patient Representative Coordinator
Sanitas
12.2019 - 01.2024
Referral Coordinator
Cano Health
05.2017 - 05.2019
Customer Service Rep. Lead
Ultra Aviation Services
01.2015 - 09.2017
Miami International Airport
Britto Newslink
01.2013 - 01.2015
CBHCM - undefined
Amalia’s Community Behavioral Management
B.S Health Service Administration - undefined
Florida National University
High School - undefined
Associate Degree In Nursing - Nursing
EDP University of Puerto Rico
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