Maytte Esquivel
Dedicated professional with strong customer service skills, experienced in managing patient interactions and resolving issues efficiently. Committed to enhancing patient satisfaction and streamlining office operations for improved service delivery. Detail-oriented front desk coordinator with a proven track record in managing patient check-ins and appointments. Skilled in communication and team collaboration, consistently promoting high customer satisfaction and ensuring seamless office operations. Resourceful and adaptable professional with a background in medical oncology and front desk coordination. Known for exceptional problem-solving abilities and a friendly demeanor, ready to leverage expertise to enhance patient care and operational efficiency. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Work History
medical oncology
3 Years 8 Months- Identified and properly documented patient goals, evaluated progress and planned reevaluation.
- Completed day-to-day duties accurately and efficiently.
- Collaborated effectively with diverse teams to achieve project objectives.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Systematically organized tasks to meet service objectives efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Provided support for customer inquiries to enhance overall satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
Front Desk Coordinator
3 Years 1 Month- Managed patient check-ins and appointments efficiently at a cardiology clinic.
- Coordinated communication between patients and medical staff to ensure seamless service.
- Handled patient inquiries and resolved issues with professionalism and empathy.
- Answered incoming calls, responded to customer inquiries, and directed customers to the appropriate department or personnel.
- Responded to emails from guests regarding their stay or any special requests they may have had.
- Assisted in scheduling follow-up appointments and diagnostic tests for patients.
- Supported front desk operations by training new staff on procedures and systems.
- Organized medical records and maintained confidentiality in compliance with regulations.