Mayuli Jardines Ramirez
Manassas,VA
Summary
Proven leader in aviation security and operations, with a track record of enhancing safety protocols and operational efficiency at Maximus Global Services. Skilled in Aviation Security Awareness and fostering teamwork, I have significantly contributed to maintaining high-security standards and operational excellence. My expertise in security protocol adherence and ability to motivate teams have been pivotal in achieving goals. Hardworking Load Master and Operation skilled in managing aircraft operations to promote passenger safety and aircraft efficiency. Well-versed in maintaining flight logs with accuracy. Desire to bring 5 years of airport experience to employer.
Overview
17
17
years of professional experience
Work History
Aviation Security
Maximus Global Services
04.2024 - Current
- Maintained up-to-date knowledge of aviation security procedures and guidelines for consistent enforcement.
- Regularly updated knowledge on aviation security regulations and guidelines to maintain optimal performance in role.
- Enhanced aviation security by conducting covert surveillance and detection of potential threats on domestic and international flights.
- Completed comprehensive training programs on aviation security regulations, principles, and best practices, increasing proficiency in job responsibilities.
- Conducted training sessions for new hires on aviation security policies and procedures, fostering a culture of vigilance and teamwork among staff members.
- Searched aircraft to look for security concerns such as restricted items and tampering.
Operations Supervisor
Maximus Global Services
03.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Motivated and trained employees to maximize team productivity.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
Ramp Coordinator Local Trainer
Maximus Global Services
03.2024 - Current
- Enhanced operational efficiency by implementing and maintaining ramp safety procedures.
- Optimized fueling processes for quicker aircraft servicing, resulting in reduced ground time for flights.
- Facilitated seamless communication among various departments, ensuring accurate information sharing between pilots, air traffic control, and ground staff.
- Collaborated with airline representatives to address any concerns or issues related to ramp operations efficiently.
- Maximized productivity by scheduling staff shifts in alignment with flight schedules and operational demands.
- Ensured timely departures by managing gate assignments and coordinating with flight crews, maintenance teams, and catering services.
- Evaluated employee performance fairly through consistent monitoring of work quality and adherence to safety standards.
- Checked cargo and baggage for security to meet TSA regulations.
- Positioned and towed aircraft from remote locations of airport to designated areas for operation.
- Trained new employees in areas such as safety procedures or equipment operation.
- Maintained operational compliance with aviation safety regulations and good practices.
- Maintained a safe work environment by conducting regular inspections of ramp areas and addressing potential hazards promptly.
Load Master Weight&Balance Local Trainer
Maximus Global Services
05.2023 - Current
- Compiled data and prepared aviation operations and aviation safety reports.
- Transmitted flight plans and arrival reports to flight and air traffic control centers.
- Maximized efficiency by training new employees on company procedures and best practices.
- Assisted in the planning and execution of complex aviation missions, contributing to successful outcomes.
- Utilized advanced software programs to track flights accurately in real-time, enabling prompt responses to any arising issues or changes in circumstances.
- Supported operations by managing professional communications, tracking data and managing records.
- Adhered to safety procedures when managing logistics for pilot and ground crew.
- Maintained accurate flight logs and records, ensuring compliance with regulatory requirements and facilitating seamless audits.
- Played a vital role in training new Aviation Operations Specialists, sharing knowledge of best practices through mentoring and hands-on guidance.
Operacion Specialist
Avianca Airlines
10.2020 - 09.2022
- Supported flight crew members by providing accurate pre-flight briefings containing vital information such as NOTAMs and meteorological data.
- Collaborated with maintenance teams to address technical issues promptly, reducing downtime without compromising on safety standards.
- Maintained strict compliance with FAA regulations through diligent monitoring of operational procedures and documentation.
- Conducted thorough post-flight debriefings with flight crews, identifying areas for improvement and sharing constructive feedback for continuous advancement.
- Contributed to the improvement of on-time performance metrics by consistently prioritizing punctuality in all areas of responsibility.
- Maintained accurate records of all flight operations activities, ensuring easy access to essential information for future reference and auditing purposes.
Passanger Service Agent
Alitalia Swissport
04.2019 - 02.2020
- Maintained up-to-date knowledge of airline policies and procedures to provide top-quality service.
- Resolved passenger issues with empathetic communication and effective problem-solving techniques.
- Delivered excellent customer service under high-pressure situations while maintaining a calm demeanor throughout daily operations.
- Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies.
- Supported colleagues in managing challenging situations, fostering teamwork and collaboration.
Restaurant Owner
Tradizione Restaurant
04.2007 - 07.2017
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
Education
M.D. - Customer Service Management
Jose Marti
Pinar Del Rio Cuba 06.1999
Skills
- Aviation Security Awareness
- Aviation Security Protocols
- Security Protocol Adherence
- Industrial security
Languages
German
Full Professional
Italian
Full Professional
Spanish
Native or Bilingual
English
Professional Working
Timeline
Aviation Security
Maximus Global Services
04.2024 - Current
Operations Supervisor
Maximus Global Services
03.2024 - Current
Ramp Coordinator Local Trainer
Maximus Global Services
03.2024 - Current
Load Master Weight&Balance Local Trainer
Maximus Global Services
05.2023 - Current
Operacion Specialist
Avianca Airlines
10.2020 - 09.2022
Passanger Service Agent
Alitalia Swissport
04.2019 - 02.2020
Restaurant Owner
Tradizione Restaurant
04.2007 - 07.2017
M.D. - Customer Service Management
Jose Marti
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