Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mayumi Sonoda

Redmond

Summary

Dynamic salon manager with proven strengths in customer satisfaction, staff training, and effective inventory management. Developed innovative marketing strategies that significantly increased client retention and attracted new customers.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Hair Salon Owner

Myself
Bellevue
04.2025 - Current
  • Managed daily salon operations to ensure smooth service delivery.
  • Supervised and trained staff on customer service and technical skills.
  • Developed marketing strategies to attract new clients and retain existing ones.

card game supply

Myself
Tokyo
01.2010 - Current
  • Completed day-to-day duties accurately and efficiently.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

Bakery Worker

Whole Foods Market Inc
Redmond
12.2022 - 05.2025
  • Operated ovens and mixers to bake various types of bread and pastries.
  • Maintained cleanliness and organization in baking area for safety compliance.
  • Mixed ingredients according to recipes for consistent product quality.
  • Monitored baking times to ensure optimal texture and flavor of products.
  • Assisted with inventory management by tracking ingredient supplies regularly.
  • Developed new recipes based on seasonal ingredients and customer preferences.
  • Cleaned work areas, utensils, equipment and surfaces between batches of products.
  • Operated ovens and other equipment to bake products according to established recipes.
  • Followed food safety guidelines while preparing all food items.
  • Ensured that all health regulations were followed at all times while working in the kitchen.
  • Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
  • Packaged finished products into boxes or containers for delivery or sale in store.
  • Decorated cakes with icing, sprinkles and other edible decorations.
  • Provided customer service by answering questions about menu items or taking orders from customers.
  • Checked baked goods periodically during baking process to ensure desired results were achieved.
  • Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions.
  • Wrapped items in plastic in preparation for display and to sell to customers.
  • Met with customers to discuss needed bakery items and take orders.
  • Organized store by returning merchandise to proper areas and restocked displays.
  • Reviewed expiration dates on items and removed expired products from stock to maintain quality.
  • Placed orders for additional supplies when necessary based on production needs.
  • Stocked shelves with freshly-baked goods throughout the day as needed.
  • Created attractive dessert trays for catering events.
  • Designed appealing product displays to maintain unique presentation.
  • Prepared baked goods following Whole Foods Market standards and recipes.
  • Maintained cleanliness and organization of bakery workstations and equipment.
  • Assisted customers with product selections and answered questions about ingredients.
  • Monitored inventory levels and restocked supplies as needed throughout shifts.
  • Collaborated with team members to ensure timely production of fresh items.
  • Followed food safety guidelines to maintain high quality of baked products.
  • Operated bakery equipment, including ovens, mixers, and slicers efficiently.
  • Participated in training new staff on baking techniques and safety protocols.
  • Followed health codes and regulations regarding food handling procedures.
  • Operated ovens, proofers, fryers, sheeters, rounders, scales and mixers for bakery
  • Prepared and baked goods such as cakes, cookies, muffins, pies, and breads according to recipes.
  • Packaged bakery items and purchases in boxes and bags for customer carrying convenience.
  • Cleaned baking equipment and utensils including mixing bowls, measuring cups, pans, trays, ovens and other tools used in the preparation of bakery items.
  • Arranged baked goods in attractive displays inside bakery cases to increase sales.
  • Rotated stock regularly to prevent spoilage due to overstocking or outdating.
  • Assisted customers with their orders providing advice on different types of pastries available.
  • Stocked shelves with bakery products ensuring freshness dates were up-to-date.
  • Maintained a clean work environment throughout the day by sweeping floors, wiping down surfaces and disposing of waste materials properly.
  • Ensured that all food items were prepared according to company standards.
  • Assisted in training new staff members on proper methods of preparing and serving bakery items.
  • Monitored temperatures inside ovens during baking processes to ensure food safety regulations were met.
  • Packaged freshly-baked goods into bags or boxes with pricing labels attached.
  • Communicated customer feedback regarding product taste or presentation back to management team.
  • Mixed dough using electric mixers following specific recipes provided by head chef.
  • Operated cash registers accurately when ringing up customers' purchases.
  • Listened to guests to understand needs and help each person select optimal products and services.
  • Greeted incoming patrons, offered menu advice and documented order details and special preferences.
  • Monitored on-hand items to proactively replace low stock and keep product levels within optimal tolerances to meet expected demands.
  • Inspected finished products for quality assurance before packaging them for sale.
  • Restocked supplies such as paper towels, napkins and condiments at front counter area as needed.
  • Operated POS system to process bakery sales transactions.
  • Labeled bakery items by inputting data into digital weighing machine.
  • Used bread slicers and other bakery equipment to handle high-volume operations needs.
  • Stayed on top of changes in bakery menu to provide customers with optimal service.
  • Operated point-of-sale system to receive cash or credit card payments and issue receipts.
  • Operated cash registers, processed transactions, and handled cash accurately.
  • Maintained a clean and organized bakery area, complying with health and safety regulations.
  • Assisted in creating promotional displays for seasonal and special bakery products.
  • Took custom cake and bakery orders, ensuring all details were accurately recorded.
  • Managed customer complaints and resolved issues in a timely and professional manner.
  • Cleaned baking equipment, utensils, and work areas according to hygiene standards.
  • Offered product recommendations and provided information on bakery items to customers.
  • Tracked sales and reported discrepancies to the supervisor.
  • Prepared and packaged bakery goods for display and sale.
  • Bagged or packaged purchases and wrapped gifts.
  • Watched for and recognized security risks and thefts to prevent or handle situations.
  • Stocked shelves and supplies and organized displays to focus customer attention on specific items.
  • Cleaned shelves, counters and tables to maintain organized store.
  • Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
  • Recommended, selected and located merchandise based on customer desires.
  • Ticketed, arranged and displayed merchandise to promote sales.
  • Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
  • Placed special orders or called other stores to find desired items.

Barista

Starbucks
London
09.2003 - 05.2004
  • Prepared espresso beverages following standardized recipes and techniques.
  • Provided excellent customer service in a fast-paced environment.
  • Operated cash register, handling transactions accurately and efficiently.
  • Maintained cleanliness of workstations and customer areas throughout the shift.
  • Educated customers about menu items and promotions to enhance their experience.

Education

Associate of Arts - English Language

Leicester Square School of London
English
02-2002

Associate of Arts - Hair Make-Up

Arden Yamanaka Beauty Academy
Tokyo Japan
03-1997

Associate of Arts - Liberal Arts

TOKYO BUNKA Collage
Tokyo Japan
03-1997

Skills

  • Salon management
  • Staff training
  • Marketing strategy
  • Customer satisfaction
  • Inventory management
  • Hair styling techniques
  • Sales development
  • Trend analysis
  • Visual merchandising
  • Problem solving
  • Hair styling expertise

Certification

Cosmetrogy licenses

Food Safety

Languages

English
Professional
Japanese
Native/ Bilingual

Timeline

Hair Salon Owner

Myself
04.2025 - Current

Bakery Worker

Whole Foods Market Inc
12.2022 - 05.2025

card game supply

Myself
01.2010 - Current

Barista

Starbucks
09.2003 - 05.2004

Associate of Arts - English Language

Leicester Square School of London

Associate of Arts - Hair Make-Up

Arden Yamanaka Beauty Academy

Associate of Arts - Liberal Arts

TOKYO BUNKA Collage