Mayur Deshmukh
Dana Point,CA
Overview
4
4
years of professional experience
Work History
Front Desk Agent
Wyndham Hotel
05.2024 - 10.2024
- Accurately processed payments and balanced daily cash drawer
- Welcoming lobby area to create a positive first impression for visitors
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts
- Resolved guest issues promptly resulting in increased customer satisfaction ratings
- Collaborated with housekeeping staff to ensure timely room availability for incoming guests
- Improved communication between shifts by creating detailed handover notes outlining important tasks or issues encountered during each shift
- Maintained clean and organised front desk areas to uphold a polished company image
- Answered customer telephone calls promptly and appropriately handled needs
- Welcomed each new arrival pleasantly and confirmed reservations and identification
Server Assistant
The Townsend Four-Diamond Boutique Hotel
04.2023 - 04.2024
- Learned time management as well as how to work under pressure
- Shadowed senior team members to learn all related jobs and tasks
- Participated in on-the-job training working closely with supervisors and coworkers
- Getting comfortable in a work environment
SERVER
El Tacos Restaurant
11.2022 - 04.2023
- Served food and beverages promptly with focused attention to customer needs
- Worked with POS system to place orders, manage bills and handle complimentary items
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences
- Making mocktails as per order in rush hours
- Maintained a cleanliness and orderly dining area for an enjoyable guest experience
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Explained menu items and suggested appropriate options for food allergy concerns
SERVER
Adi's Pizza
06.2021 - 11.2022
- Store Management
- Training new Staff
- Taking feedback from customers and improving the store
- Taking care of inventory as a daily basis
- Used slow periods to restock supplies, ice, trays and delivery bags
- Utilized communication practices with kitchen staff to deliver customer meals in a timely manner
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Room Dining Server
Royal Tulip Hotel
12.2020 - 03.2021
- With a strong sense of personal responsibility
- Worked effectively in fast-paced environments
- Skilled at working independently and collaboratively in a team environment
- Proven ability to learn quickly and adapt to new situations
- Built long-lasting relationships with residents.
- Checked in with customers and specific dietary needs while refilling waters and clearing plates.
Education
Bachelors in Hospitality -
D.Y.Patil University
Higher School Certificate -
Maharashtra Board
Secondary School Certificate -
Maharashtra Board
Timeline
Front Desk Agent
Wyndham Hotel
05.2024 - 10.2024
Server Assistant
The Townsend Four-Diamond Boutique Hotel
04.2023 - 04.2024
SERVER
El Tacos Restaurant
11.2022 - 04.2023
SERVER
Adi's Pizza
06.2021 - 11.2022
Room Dining Server
Royal Tulip Hotel
12.2020 - 03.2021
Higher School Certificate -
Maharashtra Board
Secondary School Certificate -
Maharashtra Board
Bachelors in Hospitality -
D.Y.Patil University
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