Mayur Gala
Milpitas,CA
Summary
Seasoned Senior Consultant with 10-year background in Network and Security. Strong structured thinking and problem-solving skills. Unfailingly collaborate closely with internal teams to improve performance. Talented in troubleshooting network issues. Highly-motivated with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Senior Consultant (Bot Defense)
F5 Networks
11.2019 - Current
- Work with the Product team to build the multi-tenant bot defense product offering
- Act as a customer advocate and help build useful features with engineering and product teams
- Act as a SME for multiple product offerings at F5 Distributed Cloud
- Closely work with customers to resolve issues and provide custom solutions for Bot Defense Integration
- Helped with modifying the F5 iRule to enhance or fix bugs
- Project manage the installation and integration of Shape's security as a service solution for small to midsized customers
- Work with customers to deploy shape bot protection solutions based on customer networks
- Troubleshooting customer issues, helped customers analyze bot attacks
- Working with multiple CDN to facilitate customer deployment
- Lead and participate in design and implementation of Shape's enterprise Security Solution overseeing projects until final deployment
- Take charge of delivery of technical component integration like website analysis, configuration testing, debugging, documentation and go live support
- Work with different Cloud/CDN providers (AWS, GCP, Silverline, Fastly) for standardized deployment solutions
- Work with the Engineering Team and provide feedback for new product and streamline the deployment process for customer success team
- Worked with multiple customer to integrate the Shape Analytics Fraud Engine product for detecting manual fraud.
- Provided strategic guidance to clients on best practices for business operations.
- Conducted in-depth research into industry trends and competitor activities.
- Assisted in developing strategies for improving customer satisfaction levels.
- Collaborated with cross-functional teams throughout the organization to ensure alignment of objectives.
- Provided technical advice to support implementation of new initiatives or programs.
- Managed multiple client engagements simultaneously while adhering to tight deadlines.
- Developed training materials and conducted trainings for staff members on new technologies or Product Features.
- Established strong working relationships with multiple internal teams like Developer, Project Manager, Product Manager and Clients.
- Supported the sales team by providing technical expertise in pre-sales activities such as product demonstrations or initial Integration.
- Used clients' requirements to develop targeted solutions to fit specific needs.
- Directed and coordinated work completed by junior consultants and other consultants.
- Handled complex problems and issues by understanding root cause of issue and implementing solutions.
- Spearheaded strategic component development strategy in alignment with future project goals.
- Collaborated with product managers to successfully execute sales strategies.
Senior Network Engineer
A10 Networks
San Jose
10.2018 - 11.2019
- Work closely with escalation in resolving the issue, mentoring other engineers with different issues
- Help customer with design and deployment
- Combination of duties from previously held Professional services and Customer Support roles.
- Provided technical support for local area networks, wide area networks, virtual private networks and other data communication systems.
- Analyzed traffic patterns to identify potential problems before they occur.
- Investigated advanced troubleshooting techniques in order to resolve complex outages or incidents quickly.
- Trained junior staff members on best practices for managing customer and live troubleshooting of issues.
- Extensively researched unfamiliar products and technologies to learn how best to incorporate with A10 ADC or Troubleshoot customer issue.
- Performed root cause analysis of problems, documented faults in tracking system and generated daily reports.
Professional Services Network Engineer
A10 Networks
India
06.2017 - 09.2017
- Design and Deploy CGNAT solution for one of the major Cellular service providers in India, create documentation of the design
- Co-ordinate activities with different teams for the requirement gathering and troubleshooting
- Design and Document NAT44, NAT64, RADIUS information logging and SYSLOG technologies.
- Monitored network performance and troubleshooted any issues that arose.
- Provided technical support to users experiencing difficulties with their networks.
- Provided technical advice and expertise to customers regarding CGNAT solutions.
Network Engineer
A10 Networks
San Jose
11.2015 - 06.2017
- Troubleshoot, resolve and document customer reported network issues via phone and/or e-mail
- Provide configuration recommendations and assistance in customer service deployment
- Recreate reported issues in the lab with the customer's configuration and topology
- Work with escalation and sustaining engineering teams to investigate and resolve software and hardware defects
- Perform patch verification related tasks
- Analyze data traces using protocol analyzers to identify anomalies and provide solutions
- May require being on call periodically and working outside normal working hours (evenings and weekends)
- Ensure customer reported issues are resolved to the client's satisfaction, in a timely manner
- Help Customer with A10 DDoS protection product.
Field Engineer
Epic Machines (Working as a Contractor for CollabNet)
11.2014 - 11.2015
- Desktop Support and IT administrator at CollabNet
- Handled Employees Laptop and desktop issues, User onboarding and checkout
- Managed Cisco Call Manager and Unity, Google Apps for work, configured Cisco 2800 as border router, Cisco 7601 IOS upgrade from CatOS
- Symantec Endpoint Protection Manager, Managed windows Infrastructure including Windows server 2012 r2, 2008, 2003, Active Directory, DHCP, WDS, KMS, DNS, WSUS
- Powershell Scripts for bulk user updates
- Configured Okta with some SAML apps
- Installing, Maintaining and troubleshooting of HP and SuperMicro servers
- Configured Druva for backup solution
- Configuring Volume activation server, deployment Service and update server.
Desktop/Network Support
Online Data Vault
08.2014 - 11.2014
- Switched the network from MPLS to Comcast Business, Configured Meraki MX60 and Z1for site-to-site VPN and Client VPN configured Meraki MR18 as access points
- Did desktop support for the client for office365, Active directory and Exchange server.
- Built a Storage Server and configured it with FreeNAS and RAID
Intern
Epic Machines Inc
01.2014 - 08.2014
- Learned to configure different networking devices like firewalls, load balancers and HA switches, storage arrays
- Configured PAN firewalls, ScaleArc iDB, Arista Switches, configured VPN on PAN-500 firewall and HA
- Configured Meraki MX60 and Z1 with access points, Site-to-site VPN and client VPN
- Configured MLAG on Arista On Arista Switches
- Upgrading Arista Switches
- Built Labs to test different scenarios.
Jr. Developer
Hungama Digital Media Pvt. Ltd.
11.2011 - 05.2012
- Developed 3 Flash based games and one research project to integrate Flash + MS Kinect Sensor.
Education
Masters in Computer Networks -
California State University East Bay
06.2014
Bachelor's -
D. J. Sanghvi College of Engineering, Mumbai University
05.2011
Skills
- Load Balancers/Application Delivery controllers
- OWASP crAPI challenges
- TCP
- VPN
- Routing and Switching
- Firewalls
- SAN
- Routing Protocols
- PaloAlto Networks Firewall
- Junos
- Arista Switches
- VMWare ESXi
- Cisco, Meraki, Juniper
- AWS/GCP/Azure
- Shape Bot Protection
- IRule (TCL)
- BigIP
- A10 ADC/SSLi/CGNAT
- Linux
- BASH and Python scripting
- IXIA
- Metasploit and Nmap
- Troubleshooting and issue recreation
- Root Cause Analysis (RCA)
- Analyze packet captures
- Basic Docker
- Basic Javascript troubleshooting
- HTTP/HTTPS/TLS
- Basic BigQuery experience
- REST services
- Root Cause Analysis(RCA)
- DHCP/DNS Ethernet and Firewall proficient
- Networking
- Vulnerability Assessment
- Firewall Management
- Network Solutions
- Apache/ Nginx
Affiliations
- Photography
- Table Tennis
- Part of APA ( American Pool Association) league
Certification
- Cisco Certification (CCDA), 01/01/14
- Riverbed Certified Solutions Associate - WAN Optimization (RCSA - W 101-01), 06/01/14
- Palo Alto Networks ACE for PAN OS v5.0, 01/01/14
- Juniper Networks Certified Specialist IDP (JNCIA-IDP), 03/01/14
- Juniper Networks Sales Specialist Firewall, 02/01/14
- JUNOS operating System Highlights, 02/01/14
- Cisco Certification (CCNA), 02/01/10
- Cisco Express Foundation for Design Specialist, 01/01/13
- Arista Networks Professional Sales Engineer, 01/01/14
- EVault Certified System Engineering Specialist, 01/01/14
- Ankit Fadia Ethical Hacking Certification (AFCEH) - Secured First Place, 08/01/09
Websites
Languages
English
Full Professional
Hindi
Native/ Bilingual
Gujarati
Native/ Bilingual
Timeline
Senior Consultant (Bot Defense)
F5 Networks
11.2019 - Current
Senior Network Engineer
A10 Networks
10.2018 - 11.2019
Professional Services Network Engineer
A10 Networks
06.2017 - 09.2017
Network Engineer
A10 Networks
11.2015 - 06.2017
Field Engineer
Epic Machines (Working as a Contractor for CollabNet)
11.2014 - 11.2015
Desktop/Network Support
Online Data Vault
08.2014 - 11.2014
Intern
Epic Machines Inc
01.2014 - 08.2014
Jr. Developer
Hungama Digital Media Pvt. Ltd.
11.2011 - 05.2012
Masters in Computer Networks -
California State University East Bay
Bachelor's -
D. J. Sanghvi College of Engineering, Mumbai University
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