MOBILE LEAD SUPERVISOR
Cleveland State University - Parking department
- Current
- Spearhead a team of enforcement officers, overseeing daily operations and ensuring efficient parking services for the university community.
- Mentored and coached 10+ new team members, equipping them with advanced techniques resulting in a 25% increase in average monthly citations.
- Coordinate parking logistics for campus events, successfully managing traffic flow and optimizing parking space utilization.
- Proactively resolve customer inquiries and concerns, maintaining a high level of customer satisfaction and contributing to a positive campus experience.
- Implement innovative solutions such as virtual parking permits, reducing paper waste by 30%, and enhancing sustainability efforts.
