Sports
Mayur Patel
Northampton,MA
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Overview
6
6
years of professional experience
4
4
Languages
Work History
Assistant Manger
Citgo
02.2021 - Current
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Increased sales through effective merchandising strategies and targeted promotions.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Developed strong working relationships with staff, fostering a positive work environment.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Assistant Manager
Mocks Chip And Ale
01.2018 - Current
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projects tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Cashier
Big Y
01.2023 - 03.2024
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Restocked and organized merchandise in front lanes.
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
Server
Ice Cream Parlor
01.2021 - 02.2024
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maximized table turnover rate by managing reservations and seating arrangements.
Education
No Degree - Mechanical Engineer
University of Massachusetts Amherst
Amherst, MA 05.2001 -
No Degree - Mechanical Engineer
Greenfield Community College
Greenfield, MA 05.2001 -
No Degree - Mechanical Engineer
Western New England University
Springfield, MA 05.2001 -
High School Diploma -
Northampton High School
Northampton, MA 05.2001 -
Skills
- Employee Performance Evaluations
- Employee Scheduling
- Task Delegation
- Recruiting and interviewing
- Strategic Planning
- Cost Reduction
- Physical Conditioning
- Athletic Training
- Speed and Agility
- Arduino Coding
- Teamwork and Collaboration
- Performance Analysis
- Game strategy
- Team Management
- Physical Fitness
- Strength training
Interests
Gym
Gaming
Travelling
Biking
Rock climbing
Cars
Timeline
Cashier
Big Y
01.2023 - 03.2024
Assistant Manger
Citgo
02.2021 - Current
Server
Ice Cream Parlor
01.2021 - 02.2024
Assistant Manager
Mocks Chip And Ale
01.2018 - Current
No Degree - Mechanical Engineer
University of Massachusetts Amherst
05.2001 -
No Degree - Mechanical Engineer
Greenfield Community College
05.2001 -
No Degree - Mechanical Engineer
Western New England University
05.2001 -
High School Diploma -
Northampton High School
05.2001 -