Mayur Patel
Avon,USA
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
25
25
years of professional experience
Work History
Outbound Warehouse Associate - Team Lead
Simos Solutions
Plainfield, IN
02.2026 - Current
- Planned out, as well as, readjusted resources to maximize productivity
- Collaborated with team members to optimize order fulfillment processes.
- Trained new associates on best practices for packing and shipping operations.
- Maximized order fulfillment speed by consistently meeting or exceeding daily performance metrics set by management.
- Followed good housekeeping practices to keep dock, staging area and storage spaces clean and safe.
- Reduced errors in shipments by double-checking orders before loading onto delivery trucks.
- Troubleshoot and fixed team's scanner issues
- Provided routine progress updates to leadership
Warehouse Associate
Sur La Table
Brownsburg, IN
11.2025 - 12.2025
- Accurately picked and packed orders for shipment, ensuring proper labeling and documentation
- Collaborated with team members to complete daily tasks in a timely manner
- Maintained a clean and organized work area, promoting safety and efficiency
- Followed all safety protocols and procedures while operating machinery or handling hazardous materials
- Communicated effectively with supervisors regarding any issues or concerns related to inventory or operations
Front Desk Agent
Hampton by Hilton
Indianapolis, IN
11.2024 - 10.2025
- Greeted and checked in guests, ensuring a warm and welcoming experience upon arrival
- Efficiently managed guest reservations, including check-ins, check-outs, and room assignments
- Responded to guest inquiries and resolved issues promptly and professionally, maintaining high levels of customer satisfaction
- Provided accurate information about hotel facilities, services, and local attractions to enhance the guest experience
- Collaborated with housekeeping staff to ensure timely delivery of requested amenities or services to guest rooms
- Maintained a clean and organized front desk area at all times for efficient operations
- Managed incoming calls on a multi-line phone system, directing calls appropriately or taking messages as needed
- Trained new front desk agents on standard operating procedures and customer service best practices
- Resolved billing discrepancies or disputes by working closely with the accounting department for prompt resolution
- Provided technical support to resolve IT issues with front desk systems
Business Analyst
Horne
08.2022 - 05.2023
- Performed basic Microsoft Dynamics configurations
- Reviewed and cataloged user stories for Horne’s internal employee & contractor on-boarding processes
- Performed end-user testing for deployed Microsoft Dynamics modules
- Assisted with manual and bulk data entry
Manager
Capgemini
09.2019 - 01.2020
- Managed a Salesforce.com CRM implementation for a Cruise Line with highly customized solution
Director
KVortex
02.2019 - 08.2019
- Managed a Salesforce.com CRM implementation with custom event and survey management for a Department of Defense agency with 2 remote on-shore resources
- Managed a Salesforce.com CRM implementation with custom project tracking and case management for an Air Force agency with 2 remote on-shore resources
Engagement Manager
Apttus
06.2017 - 02.2019
- Managed a long-term delivery engagement with on-shore and off-shore team of 27 resources at peak and annual $14 million ACV for the largest client in the PS organization focusing a Global CRM and Apttus Quote-to-Cash (CPQ & CLM) transformation with Apttus on Salesforce.com for all their SaaS product offerings.
- Managed an expert services engagement with on-shore team of 3 resources focusing on Apttus CPQ Quote-to-Cash transformation for their US add-on Security offerings
- Owned all change orders for both engagements from draft to execution which includes resource planning (ramp up/ramp down) and additional resource asks as they arise
- Continually developed Apttus team member’s soft and technical CPQ skills to ensure each of them has the confidence to work directly with their client counterpart
Manager
Deloitte Consulting
06.2014 - 06.2017
- Led development timelines, resource plans, and presented the technical sections of multiple RFP responses both in person and remotely
- Managed a team of on-shore and off-shore analysts for entire life-cycle from business process and architecture, discovery, strategy design, requirements gathering and analysis, solution design, implementation to support Salesforce.com in CRM enterprise space for Healthcare.
- Managed a team of on-site and off-site analysts for entire life-cycle from business process and architecture, discovery, strategy design, requirements analysis, solution design, implementation to support Salesforce.com in CRM enterprise space for Wealth Management.
- Managed Program Leadership’s exceptions and timelines provided mitigation plan for identified project and program risks
- Managed the Business requirement gathering process as the lead Business Analyst and served as the solution architect for the gathered requirements for Salesforce.com in Wealth Management Industry
- Planned and managed the User Acceptance Testing phase of 2 major Salesforce.com releases.
- Managed integration work streams to integration multiple Salesforce.com orgs and user’s Outlook with Salesforce.com
- Managed a team of on-shore and off-shore analysts for the development and test phases of Salesforce.com implementations for the Products & Service Industry
- Managed a SugarCRM implementation for internal data acquisition project for the Healthcare Industry.
- Led recruiting efforts at University of Southern Mississippi at Hattiesburg & University of Southern Mississippi at Gulfpark
Senior Consultant
Deloitte Consulting
07.2010 - 06.2014
- Managed the Business requirement gathering process as the lead Business Analyst and served as the solution architect for the gathered requirements for Salesforce.com in Wealth Management Industry
- Planned and managed the User Acceptance Testing phase of 2 major Salesforce.com releases.
- Managed integration work streams to integration multiple Salesforce.com orgs and user’s Outlook with Salesforce.com
- Managed a team of on-shore and off-shore analysts for the development and test phases of Salesforce.com implementations for the Products & Service Industry
- Managed a SugarCRM implementation for internal data acquisition project for the Healthcare Industry.
- Led recruiting efforts at University of Southern Mississippi at Hattiesburg & University of Southern Mississippi at Gulfpark
Director of Development
Service Management Group
06.2007 - 07.2010
- Implemented MS Dynamics as a case management system for any custom support issues and/or questions
- Managed the IT group for all software development efforts including establishing standards including architecture and development procedures
- Prepared the IT group’s budgets and resource allocations
- Worked directly with Sales Team members to analyze business requirements, product demos, statement of work (SOW), client relationships, closing potential leads, and generating ROIs
Project Manager
Service Management Group
01.2003 - 06.2007
- Managed all aspects of SMG’s on-line warranty processing system, Warranty Central
- Designed and developed a business to business data exchange protocol to transfer orders between ERP systems
- Designed, managed, and co-developed a web-based incentive tracking software for University of Southern Mississippi's athletic department
Application Developer
Service Management Group
03.2001 - 01.2003
- Led design & development of a real-time e-business transaction system in VB.Net & C# which allowed vendors to interact with each other (i.e. sending purchase orders, inventory request, warranty claims, etc.)
- Co-designed, developed, and deployed an on-line parts catalog system (Em Web) and on-line warrant processing system (Warranty Central)
Education
Bachelor of Science - Computer Science
05.2021
Skills
- Warehouse safety
- Loading and unloading
- Order picking
- Handheld scanner operation
- Handheld scanner tech support
Languages
Hindi
Professional Working
Gujarati
Full Professional
Timeline
Outbound Warehouse Associate - Team Lead
Simos Solutions
02.2026 - Current
Warehouse Associate
Sur La Table
11.2025 - 12.2025
Front Desk Agent
Hampton by Hilton
11.2024 - 10.2025
Business Analyst
Horne
08.2022 - 05.2023
Manager
Capgemini
09.2019 - 01.2020
Director
KVortex
02.2019 - 08.2019
Engagement Manager
Apttus
06.2017 - 02.2019
Manager
Deloitte Consulting
06.2014 - 06.2017
Senior Consultant
Deloitte Consulting
07.2010 - 06.2014
Director of Development
Service Management Group
06.2007 - 07.2010
Project Manager
Service Management Group
01.2003 - 06.2007
Application Developer
Service Management Group
03.2001 - 01.2003