Mayva Cabada-Diaz
Mira Loma,CA
Summary
Dedicated technology professional with expertise in software development, system administration, and technical support. Experienced in digital records management, including organizing, securing, and optimizing electronic document workflows.
Demonstrated ability in problem-solving, performance optimization, and project leadership. Proven track record of effective team collaboration and cross-department communication. Committed to ongoing learning and adapting to evolving records-management standards and industry advancements to support organizational success.
Overview
6
6
years of professional experience
Work History
Digital Specialist
American Honda Motor Co
Chino, California
04.2024 - Current
- Manage social media accounts to enhance brand visibility and engagement.
- Present findings to management, executive leadership, and field questions to help refine strategies.
- Manage day-to-day operations of digital marketing activities, including email campaigns, paid search ads, and display ads.
- Analyze website performance data and generate reports to inform stakeholders of progress.
- Participate in brainstorming sessions aimed at generating ideas for new internal resource usage.
- Maintain a strong knowledge base on current trends within the digital space by attending conferences and workshops.
- Updated databases with new and modified customer data.
- Organized digital records for efficient access.
- Reviewed documents for accuracy and compliance with company policies.
- Created or updated records with new files or information.
- Participated in meetings and committees related to information management.
- Coordinated the transfer of records between departments, ensuring secure and timely delivery.
- Implemented data entry protocols for new and existing records, maintaining accuracy and efficiency.
- Answered customer inquiries via live chat in a timely and professional manner.
Inbound Call Center Representative
American Honda Motor Co
Chino, California
02.2023 - 04.2024
- Managed inbound customer inquiries regarding vehicle features and services.
- Documented call details accurately in the customer relationship management system.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Utilized computer technology to handle high volume of calls in a timely manner.
- Maintained records of customer interactions for future reference.
- Monitored queues and email inboxes to respond to consumers via multiple media formats.
- Implemented basic troubleshooting and support techniques to enable speedy resolution of callers' issues.
- Collaborated with other departments within the organization when necessary.
- Updated customer accounts, addresses and contact information within call management databases.
Frontline Member Associate
Sam's Club
Corona, CA
01.2022 - 12.2022
- Educated members on store policies and membership benefits.
- Handled returns and exchanges following company procedures.
- Supported inventory management through regular stock checks.
- Processed payments for products or services rendered using a cash register, credit card machine, and/or other POS systems.
- Updated system with order specifics and customer details, preferences, and billing information.
- Assisted members with product inquiries and service requests.
- Assisted customers with loading purchases into their vehicles when necessary.
Cashier Team Lead
Sky Zone Trampoline Park
Riverside, California
04.2021 - 01.2022
- Managed cash handling procedures and ensured accurate drawer balances.
- Assisted in resolving customer inquiries and complaints effectively.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Performed daily opening and closing procedures for the register area.
- Coordinated with other departments when additional support was needed during peak hours.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
Cashier
Green Crush
Riverside, CA
10.2019 - 03.2020
- Maintained current knowledge of store promotions to highlight sales to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Balanced daily transactions on a computerized point-of-sale system.
- Learned roles of other departments to provide coverage and keep store operational.
Skills
- Social media management
- Web analytics
- Data analysis
- Email campaign management
- Customer relationship management
- Database updating
- Software knowledge
- Microsoft Excel
- Filing systems
- Data entry
Languages
Spanish
Professional
Affiliations
- Participated in the Chino Police Department Community Academy (August 20, 2025 - November 5, 2025)
Timeline
Digital Specialist
American Honda Motor Co
04.2024 - Current
Inbound Call Center Representative
American Honda Motor Co
02.2023 - 04.2024
Frontline Member Associate
Sam's Club
01.2022 - 12.2022
Cashier Team Lead
Sky Zone Trampoline Park
04.2021 - 01.2022
Cashier
Green Crush
10.2019 - 03.2020