Mayvelyn Flowers
Middleburg
Summary
Dynamic and detail-oriented professional with extensive experience at ZACK Carpet Cleaning Services, excelling in efficient multi-line communication and meeting coordination. Proven track record in enhancing customer satisfaction and streamlining office operations, leveraging strong organizational skills and a commitment to excellence in reception management.
Overview
28
28
years of professional experience
Work History
Receptionist Administrator
ZACK Carpet Cleaning Services
09.2018 - Current
- Organize meetings for executives and coordinated availability of conference rooms for participants.
- Answer incoming calls, directing clients to individuals addressing specific needs.
- Greet clients, visitors, and staff with a professional and courteous demeanor and managing check-ins with efficiency.
- Manage a-line phone system to answer and redirect calls promptly while maintaining professionalism.
- Coordinate conference room bookings and ensuring meeting spaces are prepared and well-equipped for use.
- Handle mail and deliveries, including sorting, distributing, and scheduling courier pickups as needed.
- Maintainin a clean and organized reception area that reflects the company’s commitment to high standards.
- Assist with administrative tasks such as filing, data entry, and preparing documents or reports for meetings.
- Monitor and ordering office supplies in collaboration with the facilities or procurement team.
- Support the HR and Operations departments with scheduling interviews or onboarding new hires as necessary.
- Adhere to security protocols by managing visitor logs, issuing access badges, and monitoring building entry procedures.
Receptionist
Toys"R"Us
04.2011 - 01.2018
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered central telephone system and directed calls accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted with onboarding new clients and securing paperwork completion.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Customer Service Representative
West Telemarketing
10.2004 - 03.2011
- Responded to customer requests for products, services, and company information.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Identified and resolved discrepancies and errors in customer accounts.
- Promptly responded to inquiries and requests from prospective customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Created and maintained detailed database to develop promotional sales.
- Exhibited high energy and professionalism when dealing with clients and staff.
Customer Service Representative, Manager
Newport News Incorporated
01.1998 - 09.2004
- Coached and mentored service representatives to deliver polite, professional customer interactions.
- Monitored customer service calls to verify representatives' adherence to service standards and best practices.
- Handled complaints and questions, and re-directed calls to other team members.
- Oversaw office equipment maintenance to support continuous and uninterrupted operations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Trained team members on products to support promotional efforts.
- Resolved issues through active listening and open-ended questioning, escalating major problems to supervisor.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Western Suffolk, BOCES
Dix Hills , NY01-2012
Skills
- Efficient multi-line communication
- Customer relationship management
- Maintenance of office machinery
- Coordinating meetings
- Systematic file arrangement
- Managing travel bookings
- Maintenance tracking
- Meeting coordination
- Reception management
- Document management
- Calendar management
Languages
English
Native or Bilingual
Timeline
Receptionist Administrator
ZACK Carpet Cleaning Services
09.2018 - Current
Receptionist
Toys"R"Us
04.2011 - 01.2018
Customer Service Representative
West Telemarketing
10.2004 - 03.2011
Customer Service Representative, Manager
Newport News Incorporated
01.1998 - 09.2004
Western Suffolk, BOCES
Similar Profiles
Mylo CastilloMylo Castillo
Carpet Cleaner at Puebla Carpet Cleaning & Janitorial Services LLCCarpet Cleaner at Puebla Carpet Cleaning & Janitorial Services LLC
Maria M. Chavez VelasquezMaria M. Chavez Velasquez
Janitorial Assistant at JC's Janitorial & Carpet Cleaning ServicesJanitorial Assistant at JC's Janitorial & Carpet Cleaning Services
Silvano GonzalezSilvano Gonzalez
Appointment Setter at Magic Wand Carpet Cleaning ServicesAppointment Setter at Magic Wand Carpet Cleaning Services
Lindsay HuppLindsay Hupp
Principals Secretary at Clay County District SchoolsPrincipals Secretary at Clay County District Schools
Angela LewisAngela Lewis
Happy Chicks Farm at Self-employeedHappy Chicks Farm at Self-employeed