Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Mayvis Rodriguez

El Paso,TX

Summary

Professional with extensive experience in retail management, technical support, and excellent customer service. Thoroughly detail-oriented expert with a track record of effective leadership. Proven ability to thrive in high-pressure environments, with strong skills in communication, conflict resolution, and adhering to guidelines. Adept at multitasking and fostering team collaboration in dynamic office settings. Interested in continuing career growth and professional advancement.

Overview

5
5
years of professional experience

Work History

Technical Support Assistant

Spectrum
El Paso, TX
03.2025 - 06.2025
  • Delivered technical support for software and hardware issues across multiple departments.
  • Provided troubleshooting assistance to resolve system errors and connectivity problems.
  • Communicated clearly with users to gather information on technical challenges.
  • Prioritized tasks to efficiently achieve service objectives.
  • Quickly identified customer needs to ensure timely resolution.
  • Handled high-volume inbound calls with professionalism and courtesy.
  • Documented call information in customer relationship management software.
  • Troubleshot diverse hardware and software issues for various customer platforms.

Retail Sales Manager

Framed Entertainment
Grand Prairie, TX
08.2020 - 02.2025
  • Performed daily inventory checks to verify the accuracy of product counts, and ensure stock availability at all times.
  • Crafted visual merchandising strategies, achieving a 10% increase in customer engagement after implementation.
  • Executed market analysis and obtained top-selling merchandise to boost sales.
  • Boosted store sales through effective cross-selling of complementary items.
  • Optimally scheduled during high traffic periods and deployed appropriate staff to uphold customer satisfaction.
  • Processed high volume sales with cash, credit, and gift card transactions, achieving 100% accuracy in cash balancing.
  • Assisted in creating the database for all of the stores' inventory.
  • Handled customer inquiries, complaints, and returns to ensure satisfaction.

Education

Some College (No Degree) - Business And Administration

Dallas Community College
Mesquite, NM

Skills

  • Payroll administration
  • Regulatory compliance
  • Loss prevention
  • Cash handling
  • Conflict resolution
  • Product knowledge
  • Customer service
  • Team collaboration
  • POS operation
  • Time management
  • Computing systems proficiency
  • High call volume support
  • Technical issue resolution
  • Network troubleshooting
  • Microsoft office

Languages

English
Native/ Bilingual
Spanish
Full Professional

Timeline

Technical Support Assistant

Spectrum
03.2025 - 06.2025

Retail Sales Manager

Framed Entertainment
08.2020 - 02.2025

Some College (No Degree) - Business And Administration

Dallas Community College

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