May Youa Vang
Minneapolis,MN
Summary
Highly-motivated indiviudal with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Relationship Manager
Wells Fargo, NA
Minneapolis, MN
01.2012 - 10.2021
- Established strong client relationships to drive business development.
- Collaborated with various departments to improve communication and deliver individualized customer solutions.
- Delivered positive experiences to customers at every touch point through clear communication and implementing strategies to improve satisfaction.
- Built long-term relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Coordinated with cross-functional teams to ensure successful implementation of projects.
- Ensured compliance with relevant laws and regulations when dealing with customers.
- Completed month-end and year-end closings, kept records audit-ready and monitored timely recording of accounting transactions.
- Achieved client loyalty through quality, productivity, service and proactive management.
- Evaluated customer feedback to identify areas of improvement in products or services offered.
- Resolved escalated customer issues efficiently and effectively within established timelines.
- Developed and maintained strong relationships with clients to ensure satisfaction and loyalty.
- Addressed inquiries from clients and department team members.
- Managed daily operations including scheduling appointments, coordinating meetings and preparing agendas.
- Conducted comprehensive relationship reviews to understand and develop solutions for client needs, partnering with specialists to resolve specific issues.
Operations Manager
Wells Fargo, NA
Minneapolis, MN
03.2001 - 01.2012
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions and improvements.
- Improved morale and management communication by creating employee recognition and rewards practices.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Hired and onboarded team members to meet immediate and expected demand.
- Mitigated business risks by working closely with staff members and assessing performance.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Responded to information requests from superiors, providing specific documentation.
- Completed day-to-day duties accurately and efficiently.
Education
North High School
Minneapolis, MN06-1994
Skills
- Relationship Building and Management
- De-Escalation Techniques
- Overcoming Objections
- Client Engagement
- Excellent Communication
Timeline
Relationship Manager
Wells Fargo, NA
01.2012 - 10.2021
Operations Manager
Wells Fargo, NA
03.2001 - 01.2012
North High School
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