Azure
Maz Galini
Essex Junction,VT
Summary
Committed to optimizing systems performance for reduced operational costs and streamlined workflows. Performs timely software installations and tests alongside routine troubleshooting to facilitate system transitions and minimize downtime. Simplifies complex topics and processes to make technical interactions less intimidating for average users. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Cloud Migration & Transformation Lead
The Tech Group
South Burlington, VT
10.2021 - Current
- Developed diagrams to describe and lay out logical operational steps.
- Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
- Communicated and explained business requirements to team members to understand and implement functional demands.
- Oversaw document development across project workstreams to create internal control statements per compliance and regulatory standards.
- Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.
- Analyzed existing systems and databases and recommended enhancements to solve business needs
- Collaborated with upper management to drive strategy and implement new processes.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Lead Technical Support Engineer
DXC Technology
Williston, VT
10.2018 - 10.2021
- Served as primary point of contact for support relating to owned solutions and products.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Maintained response times to support business continuity.
- Gathered trend data from customer calls and interactions.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Performed root cause analysis of reported issues to enact corrections.
- Documented faults and bugs for referral to development staff for use in updates.
- Updated and maintained current customer support database.
- Delivered Tier-3 support and SME input to internal and external customers.
Web Developer, Author
Rummana Publishing Inc
Tampa, FL
12.2017 - 10.2018
- Planned website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON coding.
- Coded websites using HTML, CSS, JavaScript, and jQuery languages.
- Maintained informative social media to help further storylines and promote future events.
- Provided front-end website development using WordPress, Hubspot, and other editing software.
- Authored 3 children's books
EDI Analyst
Descartes Systems USA
Pittsburgh, PA
12.2013 - 12.2017
- Created and maintained EDI customer maps.
- Transmitted records and files to customers efficiently to maintain operational timelines.
- Trained customer service personnel in strategies for supporting electronic data interchange activities.
- Tracked files from origin to destination and troubleshot errors.
- Built and deepened positive and productive relationships with business partners.
- Offered input for complex documents to support client-ready final versions.
- Developed strong communication and organizational skills through working on group projects.
Education
Bachelor of Science - Management Information Systems
St. Petersburg College
Clearwater, FL 01.2015 - 06.2018
Skills
Teambuilding
Excellent Communication
Decision-Making
Critical Thinking
Planning and Coordination
Written Communication
Software
MS365 Administration
Cloud Systems and Data Migration
Azure AD Active Directory
MS Teams
Timeline
Cloud Migration & Transformation Lead
The Tech Group
10.2021 - Current
Lead Technical Support Engineer
DXC Technology
10.2018 - 10.2021
Web Developer, Author
Rummana Publishing Inc
12.2017 - 10.2018
Bachelor of Science - Management Information Systems
St. Petersburg College
01.2015 - 06.2018
EDI Analyst
Descartes Systems USA
12.2013 - 12.2017