MAZAMESSO PAGBAYA
Upper Darby,PA
Summary
Professional, skilled in account management with proven ability to drive client satisfaction and business growth. Expertise in building and maintaining strong client relationships, developing strategic solutions, and optimizing account performance. Strong focus on team collaboration and achieving results. Adaptable to changing needs, reliable, and equipped with excellent communication, negotiation, and problem-solving skills.
Overview
14
14
years of professional experience
Work History
ACCOUNT MANAGEMENT SPECIALIST
SOLENIS LLC
05.2022 - Current
- Managed more than 50 corporate and distributor accounts in the North America region, ensuring exceptional customer service and high client satisfaction
- Identified and resolved invoice corrections, resulting in improved accuracy and timely processing of payments
- Managed daily reports to ensure orders were processed accurately and efficiently, resulting in a 95% reduction in errors and improved client satisfaction
- Improved client retention rate by 10% through proactive account management, driving better customer satisfaction and recurring revenue growth
- Collaborated with cross-functional teams to deliver seamless service to clients, resolving issues promptly and efficiently.
- Maintained detailed records of all client interactions for accurate reporting purposes and data-driven insights into future strategy development efforts.
- Recorded accurate and efficient records in customer database.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Inventory Management Specialist
Globus Medical Inc
04.2016 - 05.2022
- Managed shortage processes, leading to 5% decrease in backorders and enhancing customer satisfaction
- Improved materials inspection process, resulting in 100% customer delivery compliance, ensuring timely delivery and customer satisfaction
- Maximized profitability by streamlining collaboration between customer service and procurement, resulting in improved supply chain performance and cost savings in Supply Chain Management
- Reduced stock discrepancies by closely monitoring inventory movement and promptly addressing any discrepancies.
- Streamlined order fulfillment, ensuring timely delivery of products to customers through close collaboration with sales teams and transportation partners.
- Optimized inventory levels by implementing effective tracking systems and regularly conducting physical counts.
- Enhanced customer satisfaction by ensuring optimal stock levels of high-demand items, minimizing instances of unfulfilled orders or delayed shipments.
Assistant Operations Manager
Excellence Valet Parking
01.2011 - 04.2016
- Ensured compliance with company policies and procedures, leading to a 90% reduction in operational errors and enhanced overall business performance
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership
- Planned and coordinated workflow schedules for a team of 16, resulting in enhanced task prioritization and on-time project completion
- Managed daily operations effectively, ensuring timely completion of tasks and accurate reporting of results.
- Streamlined operational processes by implementing new strategies and procedures, resulting in increased efficiency.
Education
BBA - International Business Management
American Public University
West Virginia08.2013
Skills
- Effective Time Management
- Customer Account Management
- Salesforce
- Stock Control
- Knowledge of Purchasing Processes
- Vendor Relationship Management
- Communication
Microsoft Office Suite
- Customer Service
- SAP ERP
- Supply Chain Management
- Problem solving
- Negotiation Skills
- Order Processing
- Multitasking
Languages
French
Native or Bilingual
Timeline
ACCOUNT MANAGEMENT SPECIALIST
SOLENIS LLC
05.2022 - Current
Inventory Management Specialist
Globus Medical Inc
04.2016 - 05.2022
Assistant Operations Manager
Excellence Valet Parking
01.2011 - 04.2016
BBA - International Business Management
American Public University
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