Mazen Almalhy
Hickory Hills,IL
Summary
Dedicated Shift Leader with a strong focus on customer service, cash handling, and team leadership. Proven ability to resolve complaints efficiently and enhance overall customer satisfaction.
Results-driven professional with experience in supervising operations and training team members. Known for effective communication and adaptability, consistently delivering high-quality service and improving customer experiences while maintaining accurate cash handling.
Overview
3
3
years of professional experience
Work History
Shift Leader
Noodles & Company
07.2024 - Current
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained team members on food preparation and customer service protocols.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints efficiently, enhancing overall satisfaction with services provided.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
Customer Service Cashier
Lowe's
06.2025 - 12.2025
- Processed customer transactions accurately and efficiently, ensuring a smooth checkout experience.
- Managed cash register operations, balancing drawers at beginning and end of shifts.
- Assisted customers with product inquiries, providing information to enhance shopping experience.
- Maintained clean and organized work area, adhering to safety standards and store policies.
Cashier
Kohl's
07.2023 - 01.2024
- Processed customer transactions efficiently using POS systems.
- Assisted customers with inquiries and product selections to enhance their shopping experience.
- Consistently met and exceeded goals for customer credit card applications through effective communication.
- Maintained the cleanliness and organization of the checkout area for optimal functionality.
- Collaborated with team members to improve service delivery during peak hours.
Education
Bachelor of Science - Nursing
Moraine Valley Community College
Palos Hills, IL05-2030
Skills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
- Goal setting and tracking
Languages
Arabic
Native or Bilingual
Timeline
Customer Service Cashier
Lowe's
06.2025 - 12.2025
Shift Leader
Noodles & Company
07.2024 - Current
Cashier
Kohl's
07.2023 - 01.2024
Bachelor of Science - Nursing
Moraine Valley Community College