Austin Haidar
Portland,OR
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
7
7
years of professional experience
Work History
Receptionist, Removal Technician
Portland Cremation Center
04.2023 - Current
- Handled multi-line phone systems, directing calls efficiently to appropriate departments.
- Responded promptly to inquiries, providing accurate information and resolving issues effectively.
- Managed communication between drivers and clients to ensure service excellence.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Operated removal equipment to ensure safe and efficient transport of materials.
- Conducted thorough site assessments to identify potential hazards before initiating removal processes.
- Demonstrated problem-solving abilities when faced with challenges such as tight spaces or difficult-to-move items during relocation projects.
- Assisted families with paperwork, providing compassionate support during difficult times.
- Transported deceased to funeral home.
- Managed front desk operations, ensuring exceptional customer service and efficient appointment scheduling.
COMMUNITY SUPPORT SPECIALIST
Compass Career Solutions
01.2021 - 06.2021
- Developed individualized care plans, improving service delivery and client satisfaction.
- Collaborated with local organizations to expand resource availability for clients in need.
- Provided crisis intervention when needed, utilizing de-escalation techniques and coordinating appropriate responses.
- Monitored client progress regularly, adjusting support strategies as needed based on evolving circumstances.
- Conducted assessments to determine clients'' needs, strengths, and potential barriers to success.
- Supported clients in developing goals and social skills, improving individual wellness and productivity.
LEGAL ASSISTANT
Youd Law
11.2018 - 09.2020
- Organized and maintained case files, ensuring accuracy and accessibility for attorneys.
- Coordinated scheduling of depositions, hearings, and meetings to optimize attorney availability.
- Assisted in the preparation of trial materials, contributing to overall case strategy execution.
- Implemented document management systems that streamlined workflow and reduced retrieval time.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings or summarizing depositions accurately.
- Delivered exceptional service to clients by assisting them with routine needs like obtaining copies of pertinent records or directing them to appropriate resources when needed.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Gathered key information during initial client intake interviews.
- Facilitated client meetings and consultations, ensuring all necessary documentation was prepared and available for attorney review.
- Contributed to positive work environment by offering comprehensive support to attorneys and staff, including document management and meeting coordination.
LEGAL ASSISTANT
Rizk Law
04.2018 - 11.2018
- Trained junior staff on legal procedures and office protocols to improve team efficiency.
- Managed complex scheduling for legal executives, ensuring efficient use of time and resources.
- Facilitated communication between clients and attorneys, enhancing client relations and case management.
- Drafted and reviewed legal documents, maintaining accuracy and compliance with regulations.
- Coordinated logistics for meetings, court appearances, and travel arrangements to support legal operations.
- Implemented best practices for file maintenance, increasing data security and accessibility for legal teams.
- Maintained strict confidentiality in handling sensitive client information, adhering to professional ethics guidelines.
- Provided essential administrative support during depositions, maintaining accurate records while ensuring a smooth process for all involved.
- Managed high-profile cases with professionalism, ensuring all required documentation was accurately prepared and filed promptly.
- Enhanced client satisfaction by providing top-notch legal support and efficiently managing executive schedules.
- Coordinated travel arrangements for attorneys, enabling them to attend essential meetings without delay or logistical issues.
- Increased attorney productivity by expertly managing heavy caseloads and prioritizing tasks based on urgency.
- Completed data entry of legal documents into electronic filing systems.
- Developed and maintained positive relationships with clients and colleagues.
- Arranged for delivery of legal correspondence to clients, witnesses, and court officials.
- Diligently edited legal correspondence for grammar and spelling.
- Assisted with preparation of trial materials and documents.
- Planned and organized internal and external events, meetings and conferences.
Education
Bachelor of Fine Arts - Creative Writing
Portland State University
Portland, OR01-2028
Associate of Applied Science - Paralegal Studies
Pioneer Pacific College
Wilsonville, OR06.2019
Skills
- Time management
- Phone etiquette
- Data entry
- Scheduling
- File management
- Meticulous and organized
- Office administration
- Calendar management
- Client communication
- Task prioritization
Languages
Arabic
Timeline
Receptionist, Removal Technician
Portland Cremation Center
04.2023 - Current
COMMUNITY SUPPORT SPECIALIST
Compass Career Solutions
01.2021 - 06.2021
LEGAL ASSISTANT
Youd Law
11.2018 - 09.2020
LEGAL ASSISTANT
Rizk Law
04.2018 - 11.2018
Bachelor of Fine Arts - Creative Writing
Portland State University
Associate of Applied Science - Paralegal Studies
Pioneer Pacific College
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