Mazen Hamad
Arlington,TX
Summary
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude. I have a willingness to take on added responsibilities to meet team goals. I am a reliable and upbeat employee, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. I am Knowledgeable about product merchandising, payment processing and cleaning. I am a dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Petra Employee
Petra International Market
08.2022 - Current
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Assisted customers with prompt and polite support in-person and via telephone.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Worked with loss prevention in monitoring shopper behavior.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Manager
Zacks Fireworks
06.2016 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Maintained effective team member communication.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Performed inventory control, such as counting, and stocking merchandise.
- Removed trash, debris and other waste materials from premises.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Used time management and efficient cleaning methods to meet deadlines.
Store Associate
Albertsons Grocery Store
06.2022 - 08.2022
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Monitored customers for signs of security concerns and escalated issues to management.
Host
IHOP
08.2020 - 05.2022
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
Education
No Degree - Mechanical Engineering
The University of Texas At Arlington
Arlington, TX05.2027
High School Diploma -
Kennedale Highschool
Kennedale, TX05.2023
Skills
- Basic Mathematical Abilities
- Diagnostic Tools
- Computer Technology
- Microsoft Word
- Computer Literacy
- Positive Reinforcement Strategies
- Hardworking and Dedicated
- Problem-Solving
- Excellent Communication
Certification
- Dell Certification
Languages
Arabic
Native or Bilingual
Timeline
Petra Employee
Petra International Market
08.2022 - Current
Store Associate
Albertsons Grocery Store
06.2022 - 08.2022
Host
IHOP
08.2020 - 05.2022
Manager
Zacks Fireworks
06.2016 - Current
No Degree - Mechanical Engineering
The University of Texas At Arlington
High School Diploma -
Kennedale Highschool