Mazen Taha Ramadan
IT Manager , Application And Web Developer
Doha,Qatar
Summary
Veteran a with 13 years leading organizational technology strategy. Adept and knowledgeable at installing and maintaining hardware, software and networking updates. Trains and oversees dedicated tech team to provide maintenance, troubleshooting and IT support. Drafts organizational policy to define standards for technology oversight and use.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
IT Support Engineer
Multi Client
Doha
02.2015 - Current
- Executed troubleshooting and server support, including in-person and remote situations.
- Provided secondary training to personnel struggling with technological tools and systems.
- Produced reports on engineering data such as success rates and remedial requirements.
- Provided technical support in both on-site and telephone consultations.
- Oversaw quality assurance management and offered suggested recommendations.
- Monitored ongoing technical compliance with applicable laws and regulations.
- Diagnosed malfunctions in Networks and applications , directing support tickets to appropriate personnel for remediation.
- Performed scheduled service work, including installations, testing and repairs.
- Maintained service schedule for software and hardware.
- Rapidly identified and corrected system faults to minimize operational downtime of Systems.
- Participated in all phases of system development life cycle from requirements analysis through system implementation.
- Managed use of various types of databases and configured, installed and upgraded new ones.
- Worked closely with customers, internal staff and other stakeholders to determine planning, implementation and integration of system-oriented projects.
- Built and maintained network infrastructure consisting of Windows, Linux and virtual products.
- Managed installation, upgrade and deployment projects and provided on-site direction for network engineers.
- Resolved issues related to operational components for LAN, WAN and voice systems.
- Coordinated with third-party security information and event management (SIEM) providers to maintain protections and predict threats.
- Maintained strict adherence to regulations such as payment card industry (PCI) data security standard.
- Created standardized incident response program to outline immediate and consistent remediation of security breaches.
- Configured networks for smooth, reliable operation to meet business processes and objectives.
- Resolved system, hardware and telephone issues within 1 hour, improving efficiency among all departments
Software Development Team Lead
Self Employed
Cairo, Kafr Elsheikh & Doha
05.2006 - Current
- Scheduled development timeframes, providing realistic and actionable frameworks for consistent development progress performance.
- Recruited technical subject matter experts to plan and monitor software development teams through phases of project completion.
- Incorporated cybersecurity priorities into development projects to reduce potential liability and increase customer security.
- Achieved prescribed milestones for deliverables to cultivate return patronage and exceptional historical performance metrics.
- Created long-term development plans to optimize performance within multi-project and multi-team environments.
- Rapidly prototyped new data processing capabilities to confirm integration feasibility into existing systems.
- Collaborated with cross-functional development team members to analyze potential system solutions based on evolving client requirements.
- Tested troubleshooting methods, devised innovative solutions and documented resolutions for inclusion in knowledge base for support team use.
- Coordinated deployments of new software, feature updates and fixes.
- Developed conversion and system implementation plans.
- Oversaw 150+ major new enhancements to existing software systems
Training Center Manager
Pure Mind Training Centers
Kafr El Sheikh
03.2008 - 05.2015
- Alternated training methods to diversify instruction, strengthen learning opportunities and enhance program success.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Assessed skill gaps for employees in Governmental training and developed training courses to meet identified needs.
- Managed new employee orientation training process for more than 1500 employees each year.
- Coordinated ongoing technical training and personal development classes for staff members.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Organized and edited training manuals, multimedia visual aids and other educational materials.
- Trained staff during demonstrations, meetings, conferences and workshops.
- Directed training programs and development paths for managers and supervisors.
- Created in-depth training manual for all employees.
- Trained new hires to perform cross-training exercises with experienced workers.
Education
Faculty of Physical Education - Physical Education Teaching And Coaching
Alexandria University
Alexandria, Egypt 01.2001 - 05.2005
Web Development Diploma - Web Development
Arab Academy For Science & Maritime Transport
Alexandria, Egypt 12.2006 - 01.2008
Microsoft Certifed Trainer - Computer Engineering
Microsoft
Online 07.2010 - 01.2011
Skills
TCP/IP
Technical issues analysis
Desktop support
Application support
PC component diagnostics
Technical Support
Microsoft Office Specialist (MOS) Expert
Issue troubleshooting
Website maintenance
JavaScript
CSS technologies
UX architecture
Website navigation
Visual Studio proficiency
Adobe Creative Suite
Web design templates
Scripting languages
Dashboard design
Web Design
HTML
Programming
Software Development
NET development
Project Management
Web Security
SQL integration
VPN configurations
Database Design
Wireless Access Point
Network Troubleshooting
Remote access support
Accomplishments
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Completed intensive training in database fundamentals and software engineering.
- Resolved product issue through consumer testing.
Timeline
IT Support Engineer
Multi Client
02.2015 - Current
Microsoft Certifed Trainer - Computer Engineering
Microsoft
07.2010 - 01.2011
Training Center Manager
Pure Mind Training Centers
03.2008 - 05.2015
Web Development Diploma - Web Development
Arab Academy For Science & Maritime Transport
12.2006 - 01.2008
Software Development Team Lead
Self Employed
05.2006 - Current
Faculty of Physical Education - Physical Education Teaching And Coaching
Alexandria University
01.2001 - 05.2005