Maziar Ghadiri

• Playing an instrumental role in driving repeat business through outstanding guest service delivery.
• Regularly analyzing performance metrics and implementing data-driven improvements to front office operations.
• Promoting a luxury work environment, fostering strong relationships among team members.
• Streamlined front office operations by implementing efficient systems and processes.

• Enhanced multiple team's collaboration including Butler Services - Concierge & Butler Service Desk(Telephone Operations) through regular communication, goal setting, and performance evaluations.
• Streamlined communication between departments to improve overall efficiency and effectiveness in luxury service delivery.
• Transformed organizational culture to embrace continuous improvement, leading by example and mentoring teams.
• Oversaw daily luxury operations across guest services departments, ensuring seamless & pro-active coordination and efficient execution of tasks.

• Onboarding and training of new hires to fulfill luxury hospitality business requirements.
• Collaborated with operational leaders to evaluate needs and optimize operational plans.
• Developed strong relationships with guests, maintaining open lines of communication to promote loyalty and retention.
• Empowered associates to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

• Trained new associates on correct procedures, compliance requirements, and performance strategies.
• Handled tasks and responsibilities for front office associates during periods of understaffing.
• Boosted guest loyalty by providing personalized recommendations based on guests'' preferences and dietary restrictions.
• Managed day-to-day department operations with effective workflow coordination.

• Reviewed & checked reports, analyzed data's including credit Card transactions, housekeeping reports, guest needs,reservations and reported to property General Manager
• Trained new associates on correct procedures, compliance requirements and performance strategies
• Oversaw Inventory and ordering property bar liquors,market products,office supplies and housekeeping supplies
• Scheduled and assigned daily work and activities for team members.

• Greeted - checked in & out an average of 150 reservations daily basis and went above & beyond for each & every guest.
• Responded to incoming guests, telephone calls and email inquiries with efficiency and professionalism.
• Consistently offered personalized recommendations for guest activities based on detailed conversations with guest upon arrival.
• Enhanced guest satisfaction by addressing and resolving concerns promptly and professionally.

Planned, led & accomplished Samsung product's,soft skill , policy and promotion training 's

• Product training: All Samsung products including Consumer Electronic(CE), Enterprise Business Group(EBG) & Hand Held Product's(HHP) features & unique sales points(USP).
• Soft Skill Training: Customer relationship, sales and after sales training (CRM).
• Policy and promotion training: All local product policies(periodically) and seasonal sales,gift and bundle promotions.
• Responsible for creative designs for prominent Samsung Soft Skill Training's nation wide.