Summary
Overview
Work History
Education
Skills
Timeline
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Mazie Buchanan

Amarillo,TX

Summary

Dynamic and reliable professional with extensive customer service experience at Pak-A-Sak. Proven ability in cash handling and problem-solving, enhancing customer satisfaction through effective communication and teamwork. Recognized for maintaining a clean and organized workspace, contributing to a positive shopping experience and fostering strong relationships with customers.

Experienced with venipuncture techniques, specimen handling, and patient interaction crucial for phlebotomy. Utilizes organizational skills to maintain accurate records and ensure seamless operations. Track record of fostering collaborative team environment and delivering consistent, high-quality patient care.

Experienced with conducting thorough medical screenings and identifying health concerns. Utilizes strong communication skills to ensure patient understanding and compliance with health protocols. Track record of maintaining accurate records and ensuring patient confidentiality.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.

Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.

Personable and detail-focused individual with knack for problem-solving and positive attitude. Possessing foundational knowledge in medical billing and coding, along with proficiency in data entry and claim processing. Dedicated to optimizing billing accuracy and ensuring timely collections for healthcare providers.

Overview

6
6
years of professional experience

Work History

Cashier Assistant

Pak-A-Sak, Amarillo TX
01.2019 - 01.2020
  • Assisted customers with transactions, providing prompt and friendly service.
  • Operated cash register accurately for sales and returns.
  • Maintained clean and organized checkout area to enhance customer experience.
  • Handled cash and electronic payments securely, ensuring accuracy in all transactions.
  • Collaborated with team members to streamline checkout processes during peak hours.
  • Processed merchandise returns, following store policies to maintain customer satisfaction.
  • Supported inventory management by restocking shelves during downtime efficiently.
  • Learned company procedures quickly, adapting to various tasks as needed.
  • Met customer needs through polite, friendly and attentive service.
  • Maintained a clean and safe workspace, ensuring proper sanitation protocols were followed.
  • Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
  • Worked with other associates to support cashiers and management needs.
  • Cleaned and sanitized cashier workstation and scanning area.
  • Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
  • Counted cash drawers before and after shifts to verify accuracy and report discrepancies.
  • Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
  • Bagged items securely to minimize breakages and reduce losses.
  • Removed trash, swept, and mopped floors for professional appearance.
  • Assisted with restocking shelves and inventory management to keep the store well-stocked and appealing to customers.
  • Provided exceptional customer service, addressing customer inquiries and resolving issues promptly.
  • Handled high-pressure situations effectively during peak hours while maintaining a professional demeanor towards customers and colleagues.
  • Addressed and resolved complaints quickly to maintain customer satisfaction.
  • Collaborated with team members to maintain a positive work environment and boost employee morale.
  • Retrieved items for customers and verified prices.
  • Answered questions about store policies and addressed customer concerns.
  • Utilized strong communication skills in both one-on-one interactions with customers and in group settings with coworkers.
  • Replenished shelves regularly to meet customer demand and maximise sales.
  • Maximized productivity through multitasking capabilities while remaining attentive to detail during busy periods of operation.
  • Supported store operations by assisting with tasks such as cleaning spills, organizing displays, or retrieving carts when necessary.
  • Trained new cashier assistants in company policies, procedures, and best practices for optimal performance.
  • Trained new cashier team members in customer service and money handling processes.
  • Streamlined payment processes by proficiently utilizing point-of-sale systems, cash registers, scanners, calculators, and other equipment as required.
  • Contributed to increased sales by offering relevant product suggestions during checkout interactions.
  • Monitored store for suspicious activity and reported security concerns for prompt action.
  • Supported inventory audits, contributing to accurate stock levels and loss prevention.
  • Assisted in inventory management, ensuring product availability and store neatness.
  • Maintained accurate cash drawer through careful cash handling and reconciliation processes.
  • Managed returns and exchanges with focus on customer satisfaction and store policy adherence.
  • Resolved customer complaints with patience and professionalism, maintaining store reputation.
  • Increased store loyalty by engaging customers with friendly and helpful service.
  • Collaborated with sales team to identify and promote high-demand products.
  • Provided feedback to management on customer needs and operational improvements.
  • Enhanced customer checkout experience by providing efficient and accurate transaction processing.
  • Participated in store meetings, contributing ideas for improving customer service and operational efficiency.
  • Facilitated smooth shift changes by thoroughly communicating with incoming and outgoing staff.
  • Operated cash register to record transactions accurately and efficiently.

Medical Screener

Immunotek Bio Centers
01.2018 - 01.2019
  • Conducted health screenings for patients, ensuring compliance with safety protocols.
  • Documented patient information accurately in electronic health records.
  • Assisted in preparing screening areas, maintaining cleanliness and organization.
  • Communicated effectively with patients to explain procedures and address concerns.
  • Collaborated with medical staff to streamline screening processes and improve efficiency.
  • Monitored equipment functionality, reporting any issues promptly for resolution.
  • Adapted quickly to changing protocols and guidelines during high-volume periods.
  • Provided support in data collection for quality assurance initiatives within the department.
  • Registered new and current donors and conducted series of screening procedures to determine suitability for [Type] donations.
  • Conducted basic screening procedures to verify compliance with donation criteria.
  • Opened and updated files with current donor information.
  • Contributed to the development of new protocols and procedures aimed at improving efficiency within the medical screening process.
  • Maintained clean, neat and properly sterilized work area.
  • Leveraged strong interpersonal skills to establish rapport with patients, fostering trust and comfort throughout their visit to the clinic.
  • Maintained up-to-date knowledge of industry best practices, ensuring high-quality care for all patients served.
  • Promoted a welcoming environment for patients, addressing concerns promptly and professionally during their visits.
  • Partnered with insurance companies for claim processing purposes, ensuring smooth transactions between all parties involved.
  • Streamlined patient scheduling by managing appointments efficiently and accommodating walk-ins when possible.
  • Enhanced overall clinic performance through diligent maintenance of equipment used in conducting medical screenings.
  • Educated patients on the importance of routine screenings, promoting preventative healthcare practices within the community.
  • Collaborated with nursing staff to provide comprehensive care for patients undergoing medical screenings.
  • Recorded patients' medical history, vital statistics or information such as test results into medical records.
  • Utilized finger sticks and screening equipment to check hematocrit and protein levels.
  • Ensured patient privacy and confidentiality while maintaining meticulous record-keeping practices.
  • Answered questions and provided appropriate assistance and communication to callers.
  • Monitored donors for potential reactions or contraindications.
  • Improved patient experience by providing efficient and accurate medical screening services.
  • Conducted thorough and precise medical screenings for early detection of health issues.
  • Assisted physicians in making informed diagnoses through the timely delivery of accurate screening results.
  • Reduced wait times for patients by maintaining a clean, organized workspace that facilitated quick turnaround on screenings.
  • Obtained patient vitals such as height, weight and blood pressure.
  • Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.
  • Provided exceptional customer service, responding to inquiries regarding testing procedures or follow-up appointments as needed.
  • Enhanced clinic workflow through effective communication with medical professionals and staff.
  • Attended relevant training sessions and workshops, continuously seeking opportunities for professional growth within the medical screening field.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Took and recorded patients' vital signs, documenting in medical charts.
  • Disinfected tools, equipment and surfaces between patients.
  • Completed necessary reports and documentation on time and to specifications.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Completed intake assessment forms and filed clients' charts.

Phlebotomy Student

Immunotek Bio Centers
01.2018 - 01.2019
  • Conducted venipuncture procedures ensuring patient comfort and accuracy.
  • Monitored and maintained blood sample integrity during collection and transportation.
  • Improved sample processing efficiency through workflow optimization.
  • Collaborated with medical staff to ensure timely sample delivery.
  • Implemented enhancements in lab equipment usage for better results.
  • Achieved consistent success in obtaining high-quality blood samples with minimal discomfort or complications for patients.
  • Assisted in streamlining workflow processes by effectively prioritizing tasks based on urgency, complexity, and patient needs.
  • Enhanced laboratory efficiency with accurate labeling, processing, and storing of blood samples.
  • Conducted thorough equipment maintenance checks to guarantee reliable performance during specimen collection procedures.
  • Upheld strict confidentiality standards regarding sensitive patient information, adhering to HIPAA guidelines at all times.
  • Increased test accuracy by carefully following established procedures for collecting, handling, and transporting specimens.
  • Maintained accurate records of all collected specimens, ensuring proper documentation for both clinical staff and insurance purposes.
  • Optimized inventory management by monitoring supplies usage carefully and placing timely orders as needed to avoid shortages or delays in testing services.
  • Participated in quality assurance initiatives to identify areas for improvement, implementing changes as needed to enhance overall patient care.
  • Ensured patient safety through strict adherence to infection control protocols and proper disposal of hazardous materials.
  • Contributed to a positive clinic environment by maintaining cleanliness and organization within the workspace.
  • Provided exceptional customer service to diverse patient populations, addressing concerns and answering questions in a professional manner.
  • Demonstrated strong teamwork skills in collaborating with other healthcare professionals to ensure the best possible patient outcomes.
  • Built rapport with patients through active listening skills, empathy, and clear communication during challenging medical situations.
  • Improved patient comfort by applying gentle venipuncture techniques and exhibiting compassionate care.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Stocked phlebotomy cart or carrier with appropriate supplies.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Tracked collected specimens by initialing, dating, and noting times of collection.

Daycare Worker

Mothers Day Out
01.2017 - 01.2018
  • Supervised daily activities, ensuring safety and engagement for children in care.
  • Developed and implemented age-appropriate learning activities to promote cognitive development.
  • Communicated effectively with parents regarding children's progress and behavioral concerns.
  • Maintained a clean, organized environment conducive to learning and play.
  • Monitored children's behavior, providing guidance and support to foster positive interactions.
  • Collaborated with team members to enhance program quality and address individual needs.
  • Implemented feedback mechanisms to improve caregiver-child interactions and enhance service delivery.
  • Improved daycare environment by maintaining cleanliness, organization, and safety standards consistently.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Taught children to organize toys, wash hands, and share by leading by example.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Assisted in creating a nurturing atmosphere by actively engaging with children through play, conversation, and care routines.
  • Meticulously sanitized toys and play equipment.
  • Distributed food, napkins, and beverages in preparation for snack time.
  • Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
  • Implemented creative arts and crafts projects to foster imagination and enhance fine motor skills development among children.
  • Encouraged good behaviors using positive reinforcement methods.
  • Managed daily routines efficiently while ensuring smooth transitions between activities for minimal disruption in the daycare setting.
  • Collaborated effectively with fellow staff members to create a cohesive team dedicated to providing top-quality childcare services.
  • Maintained child-friendly environment with access to outdoor activities.
  • Increased parent satisfaction with regular communication about their child''s progress and daily experiences.
  • Developed strong relationships with parents through open communication channels and ongoing collaboration on their child''s care plan requirements.
  • Enhanced children''s social skills by organizing group activities and promoting positive interactions.
  • Supported child development by implementing age-appropriate learning activities tailored to individual needs.
  • Reduced incidents of disruptive behavior by establishing clear expectations and implementing consistent disciplinary measures when necessary.
  • Promoted healthy habits among children through proper nutrition education and daily physical activity planning.
  • Maintained accurate records of each child''s attendance, health, and developmental progress for thorough documentation purposes.

Cashier

Redlight Coffee and Vapes
01.2014 - 01.2016
  • Process transactions accurately and efficiently using point-of-sale systems.
  • Ensure customer satisfaction by providing friendly and attentive service.
  • Manage cash drawer, balancing registers at the beginning and end of shifts.
  • Assist with inventory management, restocking shelves as needed.
  • Train new cashiers on procedures and customer service standards.
  • Resolve customer inquiries and complaints promptly to maintain positive relationships.
  • Collaborate with team members to optimize checkout flow during peak hours.
  • Maintain cleanliness and organization of cashier area to enhance operational efficiency.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Barista

Redlight Coffee and Vapes
01.2014 - 01.2015
  • Trained new baristas on coffee preparation techniques and customer service standards.
  • Oversaw daily operations, ensuring consistent quality in beverage preparation and presentation.
  • Implemented inventory management practices to optimize stock levels and reduce waste.
  • Developed efficient workflows that improved service speed during peak hours.
  • Enhanced customer experience through personalized drink recommendations and prompt service.
  • Led team meetings to discuss performance goals and strategies for improvement.
  • Conducted regular quality control checks to maintain high standards of product consistency.
  • Resolved customer complaints effectively, fostering positive relationships and repeat business.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Cleaned counters, machines, utensils, and seating areas daily.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.

Education

Certification - Medical Billing And Coding

Amarillo College
Amarillo, TX
12-2025

High School Diploma -

Amarillo High School
Amarillo, TX
03-2015

Skills

  • Customer service
  • Problem-solving
  • Teamwork and collaboration
  • Patience and empathy
  • Cash handling expertise
  • Store cleaning
  • Product scanning
  • Basic math
  • Reliability and punctuality
  • Cash handling
  • Critical thinking
  • Professional appearance
  • Payment processing
  • Merchandise restocking
  • Relationship building
  • Front desk operations
  • Till balancing

Timeline

Cashier Assistant

Pak-A-Sak, Amarillo TX
01.2019 - 01.2020

Medical Screener

Immunotek Bio Centers
01.2018 - 01.2019

Phlebotomy Student

Immunotek Bio Centers
01.2018 - 01.2019

Daycare Worker

Mothers Day Out
01.2017 - 01.2018

Cashier

Redlight Coffee and Vapes
01.2014 - 01.2016

Barista

Redlight Coffee and Vapes
01.2014 - 01.2015

Certification - Medical Billing And Coding

Amarillo College

High School Diploma -

Amarillo High School

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