Mazie Gardner
Lost Nation,IA
Summary
Proactive and adaptive, I excelled at Lee Enterprises by minimizing downtime through efficient technical support, ensuring business continuity. As a barista at GravaStar, I enhanced customer loyalty by resolving complaints swiftly and fostering a positive atmosphere. My blend of hard (technical support) and soft (team collaboration) skills, alongside a consistent record of improving workflow, positions me as a valuable asset.
Overview
3
3
years of professional experience
Work History
IT Assistant
Lee Interprises
05.2021 - Current
- Responded to queries on phone, via email or through IT ticketing system.
- Provided timely technical support to employees, minimizing downtime and maintaining workflow continuity.
- Ensured seamless business operations by providing round-the-clock technical support during crucial periods or events.
Barista
GravaStar
06.2021 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
Education
Associate of Arts - NA
Scott Community College
Bettendorf IA 12.2024
Skills
- Friendly and outgoing
- Team Player
- Adaptive and creative
- Opening and closing duties
Timeline
Barista
GravaStar
06.2021 - Current
IT Assistant
Lee Interprises
05.2021 - Current
Associate of Arts - NA
Scott Community College
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