Mazie Ramos
Jacksonville,Florida
Summary
Hardworking Gymnastics Coach experienced in training and developing high-quality athletes. Knowledgeable about correct techniques, safety requirements and coaching strategies. Pursuing a new professional opportunity with room for advancement.
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Handles reservations, seating arrangements and payments. Trainable and committed to creating warm and inviting atmosphere. Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image.
Overview
3
3
years of professional experience
Work History
Gymnastics Coach
Maximum Velocity Gymnastics
03.2023 - 08.2023
- Maintained fun-filled atmosphere with class participants while remaining professional and focused on achievement.
- Coordinated with other instructors and coaches to determine student advancement and progress.
- Managed drills and fitness circuits to bolster athletes' coordination and performance levels.
- Developed lesson plans and routines for individual students to meet personal goals and abilities.
- Developed and implemented new drills and activities to increase student engagement and growth.
- Maintained equipment, facilities and inventory to avoid accidents, mishaps, and damage.
Hostess/Food Runner
Mr. Manatees
11.2021 - 10.2022
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Used cash registers and credit card machines to cash out customers.
Phone Girl/Cashier
TJ's New York Style Pizzeria
12.2020 - 11.2022
- Remained calm and poised in stressful situations, diffusing angry callers and mitigating issues.
- Managed high volume of incoming calls from customers, providing outstanding customer service to callers.
- Handled customer complaints using strong engagement, research and issue-resolution skills.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
Education
Bachelor of Arts - Psychology
University of North Florida
Jacksonville, FL05.2027
Skills
- Team Bonding
- Player Evaluation
- Inventory Control
- Staff Development
- Check Payment Processing
- Reservation Documentation
- Special Dietary Requirements
- Guest Inquiries
- Customer Experience
- Front Desk Operations
Timeline
Gymnastics Coach
Maximum Velocity Gymnastics
03.2023 - 08.2023
Hostess/Food Runner
Mr. Manatees
11.2021 - 10.2022
Phone Girl/Cashier
TJ's New York Style Pizzeria
12.2020 - 11.2022
Bachelor of Arts - Psychology
University of North Florida
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