Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Maziel Canales

Miami

Summary

Dynamic leader with proven success in operations management and team leadership at Verizon. Excelled in enhancing customer satisfaction and sales revenue through exceptional service and insightful product recommendations. Skilled in money handling and fostering team motivation, achieving notable performance improvements. Demonstrated expertise in staff training and development, contributing significantly to organizational goals.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Verizon
08.2024 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.

Inside Sales Representative

Verizon
06.2022 - 06.2024
  • Answered customers' questions regarding products, prices, and availability.
  • Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
  • Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.
  • Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.

Office Administrative Assistant

Contreras Immigration Law Firm
01.2021 - 04.2022
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.
  • Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
  • Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
  • Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
  • Managed filing system, entered data and completed other clerical tasks.

Education

Associate of Arts - Human Resources Management

Miami Dade College
Miami, FL
01-2018

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Team motivation
  • Time management
  • Staff training and development
  • Employee scheduling
  • Operations management

Languages

English
Professional Working
Spanish
Professional Working

Timeline

Assistant Manager

Verizon
08.2024 - Current

Inside Sales Representative

Verizon
06.2022 - 06.2024

Office Administrative Assistant

Contreras Immigration Law Firm
01.2021 - 04.2022

Associate of Arts - Human Resources Management

Miami Dade College

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Maziel Canales