Mazin Almaksood
Noblesville,Indiana
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
General Manager
Residence Inn Marriott
Lafayette , IN
10.2023 - Current
- Tracked monthly sales to generate reports for business development planning.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Corporate Task Force Operations Manager
Schulte Hospitality
05.2022 - 10.2023
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Motivated and led team members to work together to achieve targets.
- Managed and mentored staff to carry out operational directives with high productivity and accuracy.
- Applied knowledge of coverage needs and individual employee strengths to produce successful team schedules.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw payroll preparation and administration for staff.
- Helped team develop specialized projects, events and promotions.
- Help property for a few months as GM / AGM
- Marriott and Hilton full-service and select hotels
DIRECTOR oF OPERATIONS
Embassy Suites
, IN
05.2021 - 05.2022
- 253 suits and manage team members include managers
- In charge of monitoring and directing each department inside the hotel to meet revenue, profit and customer
- Keep track of overhead expenses, incident reports, department requests, purchase reports and payroll
- Working knowledge of rooms management systems
- Ability to anticipate customer needs, change goals and multi-task
- Incorporate guest satisfaction into staff meeting, focus on coming up with new plans.
Director of Housekeeping
Hilton
, AK
08.2018 - 04.2021
- 606 Rooms in charge, Responsible for the cleaning of the guestrooms, public areas, meeting space, and pool area
- Responsible for the maintenance and staffing of the pool during the season
- Monitor and supervisor staff in accordance to the policies and procedures of the company including interviewing, hiring and training of employees including performance evaluations, rewarding and disciplining employees, and addressing guest complaints and problem resolutions
- Review outside laundry facilities to ensure consistent quality, monitoring damaged linen, and maintaining proper par levels within budgetary guidelines
- Reviews inventories and maintains par levels of guest supplies, cleaning supplies, and other operating supplies based on budgetary guidelines
- Implemented a program for successfully track and increased the reported guestroom defects by room attendants.
Director of Operations
THE COLUMBIA CLUB
01.2017 - 07.2018
- Established operational guidelines and identified opportunities for improvement.
- Worked with management team to develop operational goals aligned with business strategy.
- Set goals and expectations for direct reports using performance review process, holding staff accountable.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
Education
Hospitality Administration and Management
Lebanon University
01.2015
Skills
- Problem Resolution, Hospitality, File Management, Event Planning, Team Management, Leadership Training, Quality Management, Bookkeeping, Inventory Management, Budgeting, Customer Service
- Operations Oversight
- Focus and Follow-Through
- Business Leadership
- Hiring and Onboarding
- Focce / OnQ
- P&L Management
- Vendor Sourcing
Timeline
General Manager
Residence Inn Marriott
10.2023 - Current
Corporate Task Force Operations Manager
Schulte Hospitality
05.2022 - 10.2023
DIRECTOR oF OPERATIONS
Embassy Suites
05.2021 - 05.2022
Director of Housekeeping
Hilton
08.2018 - 04.2021
Director of Operations
THE COLUMBIA CLUB
01.2017 - 07.2018
Hospitality Administration and Management
Lebanon University
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