Hi, I’m
Maziyah Hubbard
Jasper,AL
Summary
Authorized to work in the US for any employer. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
years of professional experience
Work History
Concentrix
Customer Service Representative Tier 1
01.2022 - Current
Job overview
- Answer and direct 40+ calls daily, with goals including managing customers personal accounts
- Able to research and manage highly complicated accounts to provide comprehensive service to customers and assist upper management
- Maintained and organized databases of customer information to ensure personalized service
- Navigating through systems such as Salesforce, Avaya, and OWA
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Kelly Services
Substitute Teacher, K-12
09.2020 - 05.2022
Job overview
- Monitored student progress and provided feedback to students, parents and school administrators.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Implemented classroom management techniques to maintain positive learning environment.
- Collaborated with other educators to plan and review instruction.
Community Options
Home Health Care Aide
04.2019 - 09.2020
Job overview
- Provided transportation and appointments management.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Provided mobility assistance such as walking and regular exercising.
Sedgwick
Manager of Operations
01.2019 - 04.2021
Job overview
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed systems and procedures to improve operational quality and team efficiency.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Community Action
Youth Leader
03.2018 - 12.2018
Job overview
- Engaged youth by following, implementing, and assisting in creating lesson plans.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
- Mentored and coached youth in developing communication, problem-solving and decision-making skills.
- Maintained good relationships with parents through regular communication and active participation in planned activities.
- Collaborated with youth, parents, teachers and community members to promote youth leadership initiatives and enhance communication.
- Coordinated and managed volunteer activities for community service projects.
McDonalds
Cashier
05.2017 - 02.2018
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Used POS system to enter orders, process payments and issue receipts.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Processed refunds and exchanges in accordance with company policy.
- Worked flexible schedule and extra shifts to meet business needs.
Education
Bevill State Community CollegeAlabama
Associate of Applied Science from Liberal Arts And General Studies
12.2022
University of West AlabamaLivingston, AL
Bachelor of Science from Elementary Education
05.2024
Skills
- Classroom Management
- Retail Sales Customer Service
- Project Management Abilities
- Data Evaluation
- Administrative Support
- Account Management
- POS Systems Expertise
- Technical Support
- Customer Retention Strategies
- Medical Terminology Knowledge
- Customer service
- Organizational Skills
- Curriculum Development
- Tutoring
- Writing Skills
- Administrative Experience
- Microsoft Products
- Customer Service
- Data Analysis
- Certifications and Licenses
- Teaching Certification
- Filing
- Conflict Resolution
- 10-Key
- Closing Sales
- Problem-Solving Ability
- Clerical Support
- Executive Management Support
- Typing Proficiency
- Quality Assurance Controls
- Policy and Procedure Adherence
- Training Development Aptitude
Timeline
Customer Service Representative Tier 1
Concentrix
01.2022 - Current
Substitute Teacher, K-12
Kelly Services
09.2020 - 05.2022
Home Health Care Aide
Community Options
04.2019 - 09.2020
Manager of Operations
Sedgwick
01.2019 - 04.2021
Youth Leader
Community Action
03.2018 - 12.2018
Cashier
McDonalds
05.2017 - 02.2018
Bevill State Community College
Associate of Applied Science from Liberal Arts And General Studies
University of West Alabama
Bachelor of Science from Elementary Education